Group Services Coordinator - Events, Tours & Sales

Petersen Automotive Museum; Los Angeles (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Professional development

Room to grow

Job summary

Petersen Automotive Museum is seeking a detail-oriented Group Services Assistant to support the sales, coordination, and execution of group tours, private events, and museum programs. You will work independently and with a team to help crush monthly sales goals and ensure flawless client interactions.

Ideal candidates have 1+ years in sales support or event coordination, and proficiency with Copper, Shopify, Momentus, MS Office, and Google Suite.

Qualifications

• 1+ years of experience in sales support, event coordination, administrative assistance, or a similar customer-facing role preferred.
• Proficiency in CRM systems (such as Copper, Shopify, and Momentus) and standard workspace tools, including Microsoft Office and Google Suite.
• Strong administrative and organization skills, with a proven ability to manage client databases, process payments, compile sales reports, and maintain complex calendars.
• Exceptional communication and interpersonal skills, with the ability to confidently conduct venue tours and build collaborative relationships with clients, vendors, and internal teams.
• A proactive, self-managed approach to problem-solving, planning, and teamwork in a dynamic, high-energy museum environment.
• Bachelor’s degree or equivalent professional experience required.

Responsibilities

• Lead Management & Conversion: Respond to, qualify, and distribute incoming event and group tour inquiries via online forms, phone, and email, monitoring lead progression to maximize booking opportunities.
• Stakeholder & Vendor Collaboration: Build and maintain strong, collaborative relationships with internal departments, external vendors, and clients to ensure seamless communication and flawless event execution.
• Sales Reporting & Administration: Prepare weekly sales reports, manage schedules, and maintain the CRM client database with high accuracy to track team performance and pipeline health.
• Operations & Financial Coordination: Process payments and manage event files diligently, ensuring a smooth handoff and clear communication from the sales phase to the onsite operations teams.
• Team Alignment & Communication: Active participant in weekly sales and operations meetings, responsible for recording and distributing precise minutes to keep all stakeholders aligned.
• Client Experience & Venue Tours: Coordinate group visits with admissions and education teams, and conduct tailored, engaging venue tours to showcase the space and enhance the booking process.
• Adaptive Departmental Support: Proactively support special projects, departmental initiatives, and other duties as assigned to assist the team in hitting monthly goals.

Skills

Sales support

Event coordination

Administrative assistance

CRM proficiency

Client interaction

Education

Bachelor’s degree or equivalent

Tools

Copper CRM

Shopify

Momentus

Microsoft Office

Google Suite

Job description

Petersen Automotive Museum is seeking a detail-oriented Group Services Assistant to support the sales, coordination, and execution of group tours, private events, and museum programs. You will work independently and with a team to help crush monthly sales goals and ensure flawless client interactions.

Ideal candidates have 1+ years in sales support or event coordination, and proficiency with Copper, Shopify, Momentus, MS Office, and Google Suite.