Assistant Manager of Sales and Group Services

Denver Art Museum Inc; Denver (CO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical/dental/vision plan

Life Insurance

Short/Long Term Disability

Paid time off

Personal days

Paid holidays

403(b) retirement plan

Telehealth

Employee Assistance Program

Family membership

Free yoga

Job summary

The Denver Art Museum seeks an Assistant Manager of Sales and Group Services to supervise sales teams, group programs, and docents, ensuring high-quality guest experiences across ticketing and reception. You will mentor staff, manage schedules, and coordinate with other departments to deliver engaging programs.

Role requires weekend/evening availability, strong customer service, and knowledge of museum offerings.

Qualifications

• Strong customer service and leadership abilities.
• Experience with front- and back-office operations.
• Ability to manage multiple tasks and schedules.
• Experience with Ticketure and Microsoft Dynamics CRM.

Responsibilities

• Direct supervision of Sales Associates, Group Programs Associates, and Docent Scheduler.
• Schedule management and operational support.
• Mentor staff on customer service and best practices.
• Maintain knowledge of museum programs and offerings for teachers and visitors.
• Ensure accurate cash handling and ticketing processes.
• Lead hiring and training to meet institutional needs.
• Prepare weekly staffing schedules and conduct performance reviews.

Skills

Customer service

Team leadership

Organization

Attention to detail

Multi-tasking

Weekend availability

Problem solving

Ticketure

Microsoft Dynamics CRM

Tools

Ticketure

Microsoft Dynamics CRM

Job description

Assistant Manager of Sales and Group Services, Full-Time (Non-Exempt)Why Join Us?The Sales and Group Services team focuses on creating a welcoming environment for all Denver Art Museum visitors. We strive to build broad community support via onsite customer service, membership sales, ticket sales, school group operations, and call center communication. The Assistant Manager of Sales and Groups Services oversees the day-to-day operations of the sales and group services teams, including onsite ticketing and group reception, youth programming, and the call center. This position facilitates productive interdepartmental collaboration and supports broad operational initiatives and is required to work a variable schedule that includes weekends, evenings, and holiday hours as needed. Spanish language fluency preferred.This position reports to and collaborates with the Manager of Sales and Group Services, Sales and Group Services department.Position type: This position will not be covered by a Collective Bargaining Agreement with AFSCME-CWU.Pay: The hiring hourly range for the position is $21.00 - $26.25 based on experience.Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid- time off, and two personal days. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program Free Telehealth and Employee Assistance Program. Free DAM Family Membership and many perks, free yoga for one. This position is based at the Denver Art Museum, which only has a pay-to-park option. Discounted parking is available. Free RTD Eco Pass.Primary ResponsibilitiesDirect supervision of Sales Associates, Group Programs Associates, and Docent SchedulerSchedule ManagementOperational SupportActively mentor sales and group programs associates regarding customer service and best practices and procedures across front and back-office operationsMaintain strong knowledge of museum programs and offerings, including exhibitions, lectures, camps, and other educational tools for teachers and visitorsMaintain departmental standards for ticket processing, gift entry, sales and fulfillment of tickets, memberships, gifts and other items via Ticketure and Microsoft Dynamics CRMCollaborate with S&GS Manager to lead and facilitate department sales programAddresses and resolves visitor needs, concerns and complaints, assuring they are settled in a positive, timely, and appropriate mannerAssist with reconciling cashier shifts and ensure accurate cash handling, proper opening and closing of ticket office and back-office operationsLead departmental hiring and training processes to meet institutional needsPrepare weekly schedules outlining daily staffing assignmentsApprove and submit timesheetsConduct annual and mid-year reviewsPerforms additional duties as needed to support departmental and organizational goals.Consistent usage of the Racial Equity Lens in day-to-day operations as well as program development and decision-making.This position may supervise role(s) that are covered by a Collective Bargaining Agreement with AFSCME-CWU.What We’re Looking for:Ability to serve as a strong team leader while working side-by-side with direct reportsExcellent customer service skills, organizational skills and attention to detailAbility to work in a multi-tasking fast-paced environmentExperience with Ticketure and Microsoft Dynamics CRMExcellent judgement and troubleshooting skillsDynamic; able and willing to be flexible if changes ariseRegular weekend availabilityWork Environment (Describe Environment, Physical Activities, Equipment):Sitting at computer stationsAnswering phone callsSubject to interruptionsMoving around museum campus throughout the dayOccasionally lifting up to 50 lbsMaterials and Equipment Used DirectlyMicrosoft Office suiteEMS (event management software)Ticketure ticketing softwareVolgistics (volunteer management software)Two-way radiosOther typical office equipmentWhat to Expect from Our Hiring ProcessWe know that searching for a job can be stressful so we would like to give you an overview of the process.This role may require a phone/video screen and interview with the hiring manager held in-person at the DAM.Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status. Candidates selected for interviews will be contacted directly.Application Deadline: November 12th, 2026Who We AreAt the Denver Art Museum, we are deeply committed to standing against discrimination, violence, and hate in all forms against any individual or group. And we remain focused on fostering inclusion, equal opportunity, and belonging inside and out.The museum serves as a platform for creative expression and community well-being by collecting and presenting work by artists from diverse backgrounds, perspectives, and experiences, including those communities that have been historically underrepresented in museums. We give space to a wide range of artist voices by sharing the work of and collaborating with artists and creatives from all races, backgrounds, and identities.We believe that art and creativity have the power to promote mutual understanding and highlight our shared humanity—connecting, inspiring, and empowering people and communities. The museum’s board of trustees, volunteers, and staff remain committed to being an anti-racist organization and making the Denver Art Museum an inclusive and diverse place where everyone always feels welcome.