Sales Gallery Coordinator

Hilton Grand Vacations; Celebration (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

GO Hilton discounted hotel rates

Excellent health care options

401(k) with Employer matching

Paid Time Off

Perks at Work Discount Program

Internal growth opportunities and ongoing training

Job summary

A leading hospitality company in Florida is seeking a Sales Gallery Coordinator to deliver outstanding customer service and manage guest interactions. The ideal candidate has at least 1 year of customer service experience and a flexible schedule. This full-time role offers competitive benefits including discounted hotel rates, health care options, and opportunities for advancement.

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work in a fast-paced environment.
• Full flexible schedule required: mornings, nights, weekends, and holidays.
• Intermediate digital literacy: Office Suite.
• Full flexible schedule required: mornings, nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service to ensure guest happiness.
• Manage incoming calls and respond to inquiries.
• Coordinate with the transportation team for guest pick-up and drop-off.
• Log tour assignments in the HGV system and in logs, with detailed reporting of tour information.
• Maintain and interpret tour rules, update Sales Executive rotations to ensure process integrity.
• Conduct inventory management for café and refreshment areas to keep them well-stocked.
• Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing premiums.
• Coordinate with transportation to arrange pick-up/drop-off services for guests and owners.

Skills

Customer service experience

Multitasking

Intermediate digital literacy

Education

High School/GED

Associate’s Degree or College Diploma

Tools

Office Suite

Job description

Overview

Join to apply for the Sales Gallery Coordinator role at Hilton Grand Vacations.

There’s something truly outstanding about Hilton Grand Vacations. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has been vital to the success of Hilton Grand Vacations.

What will you be doing?

• Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere.
• Efficiently identify and assign guests to Sales Executives and Leaders, using a strategic rotation system to improve engagement and sales opportunities.
• Serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries.
• Ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information.
• Maintain and interpret tour rules, consistently updating Sales Executive rotations to ensure process integrity and efficient performance.
• Conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment.
• Supervise financial transactions, including issuing Taxi/Uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy.
• Optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience.

Qualifications

• 1+ year customer service experience
• High School/GED required, Associate’s Degree or College Diploma preferred
• Ability to multitask in a fast-paced environment
• Intermediate digital literacy: Office Suite
• Full flexible schedule required: mornings, nights, weekends, and holidays

Benefits and Perks

• GO Hilton discounted hotel rates worldwide as low as $40 per night
• Excellent health care options (medical, dental, and vision)
• 401(k) with Employer matching and Employee Stock Purchase Program
• PTO for adventure, rest, relaxation or recuperation
• Perks at Work Discount Program
• Internal growth opportunities and ongoing training

EEO and Accommodation

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Hospitality