Sales Coordinator

Hilton Dallas/Rockwall Lakefront; Rockwall (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts Employee

Food and Beverage Discounts

Job summary

Hilton Dallas/Rockwall Lakefront is seeking a Sales Coordinator to support the Sales & Events departments and report to the Director of Sales & Marketing. The role involves administrative tasks, contract support, and coordination with multiple hotel departments to ensure smooth group bookings and VIP reservations.

The position requires strong organizational and communication skills, high attention to detail, and the ability to handle fast-paced environments while maintaining excellent customer

Qualifications

• High School Diploma required; bachelor's degree preferred.
• 1-2 years administrative support experience, hotel front desk experience preferred.
• Self-directed with intuitive customer service and interpersonal skills.
• Clear, concise communication with internal and external customers.
• Detail oriented, organized, analytical, and able to manage time effectively.
• Able to multi-task in a fast-paced hotel environment.
• Demonstrates sound judgment and uses resources to solve problems.
• Technologically savvy with Microsoft Office, Delphi and PMS.

Responsibilities

• Support Sales & Catering administratively including correspondence, reports, and reservations.
• Provide telephone and message support; respond to inquiries promptly and pleasantly.
• Direct requests and coordinate with internal/external parties as needed.
• Maintain guest profiles, contacts and records for Sales & Catering operations.
• Assist with contracts, proposals, addendums, and track status.
• Act as liaison between Sales & Catering managers and clients in their absence.
• Handle VIP reservations and ensure proper arrangements and upgrades.
• Coordinate with other hotel departments; ensure timely responses to time-sensitive requests.
• Order office supplies and collateral; complete additional projects.
• Assist in preparing Banquet Event Orders and distribute internally.
• Assist front office, GM and sales team with travel agent and corporate reservations.
• Assist with scheduling, deposits, and ensuring timely delivery of group deposits.
• Prepare detailed Group Resumes and distribute pertinent group information.

Skills

Administrative support

Customer service

Interpersonal skills

Communication

Attention to detail

Organization

Time management

Multi-tasking

Judgment

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Delphi

PMS

Job description

The Sales Coordinator supports the Sales & Events departments. This position reports to the Director of Sales & Marketing, adheres to Company standards and accepts other responsibilities as assigned.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Support the Sales & Catering team administratively including correspondence, preparing reports, and assisting with reservations.
• Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner.
• Exercise decision making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
• Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
• Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence. Take booking inquiry information via phone and prepare proper paperwork.
• Handle reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Coordinate with other departments through verbal and written instructions.
• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
• Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
• Complete additional projects as assigned.
• Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
• Assists front office team, General Manager and sales team with travel agent and corporate reservations.
• Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits.
• Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• High School Diploma required; bachelor's degree preferred.
• 1-2 years administrative support experience, additional hotel front desk experience is preferred.
• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
• Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
• Communicates clearly, concisely, and openly in all interactions.
• Has exceptional attention to detail, organizational, analytical and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment.
• Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.
• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.

PHYSICAL DEMANDS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts Employee
• Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality