Sales-Focused Customer Service Rep (Electrical)

Border States; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

401(k) Retirement Plan

Employee Stock Ownership Plan (ESOP)

Paid Volunteer Time

Job summary

Border States in Kansas City seeks a Customer Service Representative to support sales operations and customer service. The role involves obtaining orders, resolving billing issues, and collaborating with sales teams to enhance customer satisfaction. Candidates should have a two-year business degree or similar experience, with strong knowledge of electrical products preferred. Benefits include health insurance, retirement plan, and bonuses tied to performance. Join a team dedicated to excellence in customer service and sales support.

Qualifications

• Minimum of two years of prior customer service or sales experience.
• Strong knowledge of electrical products and systems preferred.
• Ability to read, write and speak in English preferred.

Responsibilities

• Supports day-to-day operations of the Customer Service Team.
• Works closely with sales and marketing staff.
• Provides timely follow-up on customer technical inquiries.

Skills

Excellent customer service skills

Interpersonal communication

Organizational skills

Education

Two-year business/trade degree or equivalent experience

Tools

Microsoft Office (Excel, Word, PowerPoint)

SAP software

Job description

Border States in Kansas City seeks a Customer Service Representative to support sales operations and customer service. The role involves obtaining orders, resolving billing issues, and collaborating with sales teams to enhance customer satisfaction. Candidates should have a two-year business degree or similar experience, with strong knowledge of electrical products preferred. Benefits include health insurance, retirement plan, and bonuses tied to performance. Join a team dedicated to excellence in customer service and sales support.