Sales Floor Team Lead & Customer Experience Coach

Lowes; Gainesville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowe's in Gainesville, FL seeks a Sales Floor Department Supervisor to lead a team in delivering exceptional customer service and a safe, well-stocked store. You will coach associates, assist with merchandising decisions, and monitor daily tasks to meet sales and service goals.

The role requires coordinating with store leaders, opening/closing duties as needed, and occasional manager-on-duty coverage. A strong retail background and people leadership are essential for success.

Qualifications

• High School Diploma or equivalent and retail experience are preferred.
• Experience in customer service and supervising teams is needed.
• Ability to train, mentor and develop associates and work cross-functionally.

Responsibilities

• Lead and enable a team to deliver a high-quality customer experience.
• Coach and train associates, delegate tasks, and monitor daily performance.
• Oversee down stocking, inventory, area recovery, and merchandising decisions to meet store goals.
• Ensure store safety, perform safety walks, and model safe behaviors for lifting and equipment use.

Skills

Customer service

Leadership

Training/mentoring

Cross-functional

Microsoft Office

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's in Gainesville, FL seeks a Sales Floor Department Supervisor to lead a team in delivering exceptional customer service and a safe, well-stocked store. You will coach associates, assist with merchandising decisions, and monitor daily tasks to meet sales and service goals.

The role requires coordinating with store leaders, opening/closing duties as needed, and occasional manager-on-duty coverage. A strong retail background and people leadership are essential for success.