Sales Floor Specialist – Customer Service & Merchandising

JCPenney; Bridgeport (WV); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Medical/Dental/Vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Bridgeport, WV is seeking a Sales Floor Assistant to drive customer service and sales growth by leading associates, managing merchandise execution, and delivering on-store programs.

You will handle inventory and RFID processes, assist with restocking, and support omnichannel efforts like Buy Online Pick Up In Store.

This role emphasizes teamwork, accountability, and meeting performance standards while upholding store standards and creating a welcoming shopping environment.

Qualifications

• Experience delivering exceptional customer service and sales growth.
• Ability to lead and train associates.
• Familiarity with inventory control and RFID processes.

Responsibilities

• Deliver outstanding customer service and demonstrate WORTH behaviors.
• Plan merchandise placement and assist with restock and RFID processes.
• Execute SET/visual standards and maintain floor and fitting room areas.
• Support omnichannel processes including Buy Online Pick Up In Store.
• Support inventory, MTO/DMTO and annual counts to prevent shrink.

Skills

Customer Service

Team Leadership

Problem Solving

Communication

Job description

JCPenney in Bridgeport, WV is seeking a Sales Floor Assistant to drive customer service and sales growth by leading associates, managing merchandise execution, and delivering on-store programs.

You will handle inventory and RFID processes, assist with restocking, and support omnichannel efforts like Buy Online Pick Up In Store.

This role emphasizes teamwork, accountability, and meeting performance standards while upholding store standards and creating a welcoming shopping environment.