Sales Floor Lead: Elevate Service & Team Performance

Lowe's Companies, Inc.; Arlington (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Sales Floor Department Supervisor in Arlington, TX. The role leads a team of associates to deliver an outstanding customer experience, balancing customer-facing tasks with store operations and safety responsibilities.

Major duties include coaching staff, coordinating down stocking, and contributing to merchandising decisions, while ensuring safety and adherence to policies. Strong communication and cross-functional collaboration are essential.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Communicating upwards to keep management informed of concerns, issues, praises, and morale.

Skills

Customer service

Leadership

Team supervision

Cross-functional collaboration

Microsoft Office Suite

Retail environment

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s Companies, Inc. is seeking a Sales Floor Department Supervisor in Arlington, TX. The role leads a team of associates to deliver an outstanding customer experience, balancing customer-facing tasks with store operations and safety responsibilities.

Major duties include coaching staff, coordinating down stocking, and contributing to merchandising decisions, while ensuring safety and adherence to policies. Strong communication and cross-functional collaboration are essential.