Sales Floor Lead & Customer Experience Coach

Lowe's Companies, Inc.; Asheville (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor in North Carolina. The role focuses on leading a team to deliver exceptional customer service, maintaining store standards, and supporting merchandising decisions across departments.

Responsibilities include coaching associates, managing daily tasks and safety, and ensuring strong customer interactions while aligning with store goals. Some shifts may require early mornings or evenings.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).Experience supporting or participating in the process of training, mentoring and developing associates.

Responsibilities

• Lead and train a team of associates to deliver the best possible customer experience in the store.
• Delegate, follow up on daily tasks, manage performance and ensure department coverage.
• Oversee customer-facing activities (greeting, needs clarification, solutions) and store safety.

Skills

Leadership

Customer service

Retail experience

Microsoft Office

Education

High School Diploma or equivalent

Tools

Genesis

Sterling

M2O

Project Tool

Thin Client

Job description

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor in North Carolina. The role focuses on leading a team to deliver exceptional customer service, maintaining store standards, and supporting merchandising decisions across departments.

Responsibilities include coaching associates, managing daily tasks and safety, and ensuring strong customer interactions while aligning with store goals. Some shifts may require early mornings or evenings.