Sales Floor Lead

EIS; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Robnet, a subsidiary of EIS Legacy LLC, seeks a Customer Sales Support professional to streamline the sales process, resolve inquiries, and support the front counter and sales reps. You will manage orders, maintain records, and nurture client relationships.

The role involves learning the product range, handling quotes and orders, and delivering accurate transactions in a fast-paced environment. Physical demands include lifting up to 40lbs and standing for extended periods.

Qualifications

• Must have strong communication skills with diverse customers
• Attention to detail and accuracy are essential
• Proactive problem-solving and ability to work independently or in a team

Responsibilities

• Learn the company’s range of fastener products, applications, and industries served
• Manage day-to-day operations for inside sales, answer calls, and support customer expectations
• Report sales data including bookings, shipped, quotes, margins, and missed opportunities
• Execute directives to the team
• Handle key customer sales entry (D2D)
• Support the preparation of quotes, sales orders, and product specifications
• Build and maintain relationships with customers to encourage repeat business
• Process transactions accurately and efficiently to ensure a positive shopping experience
• Handle customer inquiries, complaints, and feedback with professionalism and care
• All other duties as assigned

Skills

Communication

Attention to detail

Teamwork

Proactive problem-solving

Independence

Customer service orientation

Education

High school diploma or equivalent; associate or bachelor's degree preferred

Tools

MS Office Suite

Job description

Robnet, a subsidiary of EIS Legacy LLC, is a leading distributor and supplier in the fastener industry, serving a wide range of manufacturing and construction clients. We pride ourselves on our commitment to perform the job quickly, affordably, and with precision. Top quality and excellent customer service are the forefront of our business.

Summary:

The Customer Sales Support position will play a key role in streamlining the sales process, enhancing customer satisfaction, and driving revenue by resolving customer inquiries, supporting the front counter, and supporting sales representatives. The position serves as a vital link between the sales team and customers, by managing orders, maintaining records, and nurturing client relationships.

Essential Duties, Responsibilities, and Accountabilities

• Learn and understand the company’s range of fastener products, applications, and industries served.
• In charge of day to day operations for sales team - managing inside sales team ensuring they are doing routines, answering calls, and adhering to customer support expectations
• Report sales data to in terms of booking, shipped, quotes, margin, missed opportunities
• Execution of directives to the team
• Key customer sales entry (D2D)
• Support the preparation of quotes, sales orders, and product specifications.
• Build and maintain strong relationships with customers, to encourage repeat business
• Process transactions accurately and efficiently, while ensuring a positive shopping experience
• Handle customer inquiries, complaints, and feedback with professionalism, tact, and care
• All other duties as assigned

This is a physically demanding job, that may consist of heavy lifting, in a non-climate-controlled environment, sales visits and front counter interface with customers.

Supervisory Responsibilities:

This role does not have direct supervisory responsibilities.

Qualifications:

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or equivalent; associate or bachelor's degree preferred
• 3 – 4 years of previous sales or customer service experience (experience in the fastener or industrial supply industry a plus)
• Strong communication skills with the ability to engage effectively with a diverse range of customers
• Ability to lift to 40lbs. and stand for extended periods of time
• Strong attention to detail and accuracy
• Proficiency in MS Office Suite (Word, Excel, and Outlook).
• Team-oriented, with good communication skills
• Proactive approach to problem-solving and the ability to work independently and as part of a team
• Basic understanding of sales principles and practices
• Willingness to learn and adapt in a fast-paced retail environment
• Self-starter, with a great attitude and willingness to learn

Language Skills:

The candidate must have excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.

Reasoning Ability:

Strong reasoning, customer service, active listening, and good interpersonal skills are required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.