Customer Sales Support Specialist

EIS, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Robnet, a subsidiary of EIS Legacy LLC, is seeking a Customer Sales Support in Baltimore to streamline the sales process, handle customer inquiries, support the front counter, and assist sales reps. This full-time, in-person role requires 3–4 years in sales or customer service, and strong communication skills.

The position requires lifting up to 40 lbs, attention to detail, and proficiency with MS Office. Join a team focused on accuracy, customer satisfaction, and revenue growth.

Qualifications

• Strong communication skills and ability to engage effectively with a diverse range of customers.
• Ability to lift up to 40 lbs and stand for extended periods.
• Proficiency with MS Office (Word, Excel, Outlook).
• Team-oriented with good communication and problem-solving skills.

Responsibilities

• Learn and understand the company’s range of fastener products, applications, and industries served.
• Shadow experienced sales representatives during customer interactions and site visits.
• Support the preparation of quotes, sales orders, and product specifications.
• Build and maintain relationships with customers to encourage repeat business.
• Process transactions accurately and efficiently, ensuring a positive shopping experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Active listening

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

MS Office Suite

Job description

Robnet, a subsidiary of EIS Legacy LLC, is seeking a Customer Sales Support in Baltimore to streamline the sales process, handle customer inquiries, support the front counter, and assist sales reps. This full-time, in-person role requires 3–4 years in sales or customer service, and strong communication skills.

The position requires lifting up to 40 lbs, attention to detail, and proficiency with MS Office. Join a team focused on accuracy, customer satisfaction, and revenue growth.