Inside Salesperson

ROBNET Fastener Supply; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Robnet Fasteners in Baltimore, MD is seeking an Inside Salesperson to engage directly with customers, understand their fastening needs, and offer product recommendations. This full-time on-site role requires coordinating with operations to ensure accurate fulfillment and timely quotes.

The ideal candidate will handle inbound inquiries, generate quotes, process orders, manage accounts, and build lasting customer relationships through clear communication by phone and email.

Qualifications

• Inside Sales experience including handling inbound inquiries and closing orders.
• Customer service and satisfaction skills with relationship-building ability.
• Lead generation experience to identify opportunities and follow up with prospects.
• Account management to grow existing customer base.
• Knowledge of industrial products or fasteners is beneficial.
• Strong written and verbal communication; comfortable with phone and email.
• CRM or sales management software familiarity.

Responsibilities

• Respond to inbound inquiries and understand customer fastening needs.
• Generate and qualify leads, prepare quotes, and process orders.
• Manage customer accounts and ensure timely, accurate fulfillment.
• Maintain relationships with existing customers and follow up on opportunities.
• Collaborate with operations and purchasing to confirm availability and substitutions.

Job description

Company Description Robnet Fasteners is a fastener distributor serving a wide range of industries. The team focuses on personalized service, helping customers identify the right parts, source hard-to-find items, and provide practical substitutions when time is critical.

Role Description The Inside Salesperson will work full-time on-site at Robnet’s Baltimore, MD location, engaging directly with customers to understand their fastening needs and provide product recommendations. Responsibilities include responding to inbound inquiries, generating and qualifying leads, preparing quotes, processing orders, and managing customer accounts to ensure timely and accurate fulfillment. The role involves maintaining strong relationships with existing customers, following up on opportunities, and supporting customer satisfaction through knowledgeable product guidance, problem-solving and communicating with customers to deliver a positive experience. The Inside Salesperson will collaborate with operations and purchasing teams to confirm availability, coordinate substitutions if necessary.

Qualifications

• Candidates should possess strong Inside Sales skills, including handling inbound inquiries, preparing quotes, and closing orders.
• Candidates should possess Customer Service and Customer Satisfaction skills, with the ability to build relationships and resolve issues promptly.
• Candidates should possess Lead Generation skills to identify new opportunities and follow up with prospects.
• Candidates should possess Account Management skills to maintain and grow existing customer accounts.
• Knowledge of industrial products or fasteners, or experience in distribution or manufacturing, is beneficial.
• Strong written and verbal communication skills and comfort speaking with customers by phone and email are required.
• Basic proficiency with CRM or sales management software and standard office applications preferred.
• Ability to work on-site in Baltimore, MD, manage multiple tasks, and maintain attention to detail in a fast-paced environment.