Customer Sales Support-2

EIS Legacy; Baltimore (MD); On-site; USD 30,000 - 37,000; Full time

Job summary

Robnet, a subsidiary of EIS Legacy LLC, is a leading distributor in the fastener industry, serving manufacturing and construction clients in the United States. The Customer Sales Support role will streamline the sales process, resolve inquiries, support sales reps, and manage orders while nurturing client relationships.

The position emphasizes accuracy, customer service excellence, and teamwork in a fast-paced retail environment, with on-site work and potential heavy lifting as described in the

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 3–4 years of sales or customer service experience; fastener/industrial supply experience a plus.
• Strong communication skills with diverse customers.
• Proficiency in MS Office Suite (Word, Excel, Outlook).

Responsibilities

• Learn and understand the company’s range of fastener products and industries served.
• Shadow experienced sales representatives during customer interactions and site visits.
• Support the preparation of quotes, sales orders, and product specifications.
• Build and maintain relationships with customers to encourage repeat business.
• Process transactions accurately and ensure a positive shopping experience.
• Handle customer inquiries, complaints, and feedback professionally.

Skills

Strong communication

Team-oriented

Proactive problem-solving

Self-starter

Attention to detail

Customer service

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

MS Office

Excel

Outlook

Job description

Customer Sales Support-2

Job Description

Hourly Rate: $22-27

About Us

Robnet, a subsidiary of EIS Legacy LLC, is a leading distributor and supplier in the fastener industry, serving a wide range of manufacturing and construction clients. We pride ourselves on our commitment to perform the job quickly, affordably, and with precision. Top quality and excellent customer service are the forefront of our business.

Summary

The Customer Sales Support position will play a key role in streamlining the sales process, enhancing customer satisfaction, and driving revenue by resolving customer inquiries, supporting the front counter, and supporting sales representatives. The position serves as a vital link between the sales team and customers, by managing orders, maintaining records, and nurturing client relationships.

Essential Duties, Responsibilities, and Accountabilities

(Include the following; however, other duties may apply.)

• Learn and understand the companys range of fastener products, applications, and industries served.
• Shadow experienced sales representatives during customer interactions and site visits.
• Support the preparation of quotes, sales orders, and product specifications.
• Build and maintain strong relationships with customers, to encourage repeat business
• Process transactions accurately and efficiently, while ensuring a positive shopping experience
• Handle customer inquiries, complaints, and feedback with professionalism, tact, and care
• All other duties as assigned

Work Environment

This is a physically demanding job, that may consist of heavy lifting, in a non-climate-controlled environment, sales visits and front counter interface with customers.

Supervisory Responsibilities

This role does not have direct supervisory responsibilities.

Qualifications

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent; associate or bachelor's degree preferred
• 3 4 years of previous sales or customer service experience (experience in the fastener or industrial supply industry a plus)
• Strong communication skills with the ability to engage effectively with a diverse range of customers
• Ability to lift to 40lbs. and stand for extended periods of time
• Strong attention to detail and accuracy
• Proficiency in MS Office Suite (Word, Excel, and Outlook).
• Team-oriented, with good communication skills
• Proactive approach to problem-solving and the ability to work independently and as part of a team
• Basic understanding of sales principles and practices
• Willingness to learn and adapt in a fast-paced retail environment
• Self-starter, with a great attitude and willingness to learn

Language Skills

The candidate must have excellent verbal and written communication skills with the ability to interact effectively across all levels of the organization.

Reasoning Ability

Strong reasoning, customer service, active listening, and good interpersonal skills are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Location: In person

EIS Legacy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal employment opportunity, including veterans and individuals with disabilities.