Sales Floor Captain - Full-Time Retail Supervisor

Alliance Consumer Growth, LLC; Palo Alto (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life insurance

Paid time off

401(k) plan

Employee discount

Parental leave

Mental health support

Job summary

SKIMS is seeking a Supervisor to drive daily results on the sales floor, modeling exceptional customer experiences and fostering an inclusive, high-performing environment. You will coach team members, support daily operations, and help bring our values to life during every shift.

This role emphasizes leadership, product knowledge, and collaboration to meet store KPIs, manage zones, and mentor associates while ensuring store standards, cleanliness, and a positive shopping experience for every

Qualifications

• Experience leading a retail team or as a supervisor.
• Passion for SKIMS brand and inclusive service.
• Ability to coach and develop team in fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to use sales data to improve performance.
• Capacity to stand, move, and lift up to 40 pounds.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering service on the floor and modeling those behaviors for the team.
• When assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

SKIMS is seeking a Supervisor to drive daily results on the sales floor, modeling exceptional customer experiences and fostering an inclusive, high-performing environment. You will coach team members, support daily operations, and help bring our values to life during every shift.

This role emphasizes leadership, product knowledge, and collaboration to meet store KPIs, manage zones, and mentor associates while ensuring store standards, cleanliness, and a positive shopping experience for every