Sales Experience Team Inside Sales Associate

Empire Today; El Paso (TX); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Health Insurance

Wellness Program

Paid Time Off

Perks

Learning & Development

Job summary

Empire Today is seeking a Sales Experience Team Inside Sales Associate to join the Customer Engagement team in a role focused on converting leads into scheduled sales appointments. You will blend sales techniques, persuasive communication, and customer engagement to drive revenue and support a seamless customer journey.

Responsibilities include handling inbound/outbound calls, building rapport, presenting offers, and maintaining CRM records while collaborating with sales and service teams to

Qualifications

• High school diploma or equivalent required.
• Previous experience in sales, customer service, or call center environment preferred.
• Must have and/or be able to acquire reliable internet.
• Must have access to a mobile device/tablet for multi-factor authentication.
• Proficiency in CRM systems and Microsoft Office Suite.

Responsibilities

• Handle inbound calls from prospective customers and make outbound calls to prospective and existing customers to generate sales opportunities.
• Build rapport and establish interest in the products and services we offer.
• Identify and address any objections or concerns.
• Present updated offers, promotions, and scheduling options to encourage commitment.
• Maintain detailed records of customer interactions, outcomes, and follow up actions in CRM systems.
• Collaborate with sales and customer service teams to ensure seamless customer experience.
• Meet and exceed performance goals related to conversion rates, outreach volume, and customer satisfaction.
• Provide feedback to leadership on common objections and potential improvements to the quoting process.
• Participate in ongoing training to enhance product knowledge and sales techniques.

Skills

Sales experience

Customer service

CRM proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Are you ready to grow your marketing career? Empire Today is looking for a Sales Experience Team Inside Sales Associate to join our Customer Engagement team. The Sales Experience Team Inside Sales Associate is responsible for driving revenue by converting all customer leads into scheduled sales appointments. This role combines sales techniques, persuasive communication, and customer engagement.

We offer

• Health benefits.
• Paid time off and holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Lots of perks.

Compensation Information

$11.50/hour plus bonus

Responsibilities

• Handle inbound calls from prospective customers and make outbound calls to prospective and existing customers to generate sales opportunities.
• Build rapport and establish interest in the products and services we offer.
• Identify and address any objections or concerns.
• Present updated offers, promotions, and scheduling options to encourage commitment.
• Maintain detailed records of customer interactions, outcomes, and follow up actions in CRM systems.
• Collaborate with sales and customer service teams to ensure seamless customer experience.
• Meet and exceed performance goals related to conversion rates, outreach volume, and customer satisfaction.
• Provide feedback to leadership on common objections and potential improvements to the quoting process.
• Participate in ongoing training to enhance product knowledge and sales techniques.

Qualifications

• High school diploma or equivalent.
• Previous experience in sales, customer service, or call center environment preferred.
• Must have and/or be able to acquire reliable internet.
• Must have access to a mobile device/tablet for multi-factor authentication.
• Proficiency in CRM systems and Microsoft Office Suite.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.

What We Offer

Health Insurance

Choose from a variety of medical, dental, and vision plans so you have great care for your needs. Includes options such as prescription drug coverage, flexible spending accounts, life insurance, telehealth and more.

Wellness Program

Access to resources to help you live well. Includes fitness programs, health screenings, nutritional counseling, preventative healthcare, and more.

Paid Time Off & Holiday Pay

Employees enjoy paid time off and floating holidays to relax and recharge. PTO grows with years of service.

Perks

We’ve sourced perks that matter to help you live a better and healthier life through Perks at Work. Access best-in-the-market pricing and group discounts on insurance bundles, mortgages, pet insurance, and more.

Learning & Development

We invest in your success through thousands of learning courses, interactive workshops, leadership academies, and university partnerships.

• Benefits are exclusively available to full-time employees.