Sales Engineer, SLED

Fortinet, Inc.; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Fortinet, Inc. in Miami is seeking a Systems Engineer to work with a Named Account Manager in a defined territory. The role focuses on supporting the sales organization in all technical matters related to pre-sales, sales calls, and post-sales.

You will qualify leads, be the main technical resource on calls, discuss features, integration, and security solutions, and lead post-sales technical responses with the support teams to resolve complex issues for identified accounts.

Qualifications

• 5–8 years experience in technical/pre-sales support as a sales or systems engineer.
• 5–7 years experience in LAN/WAN/Internet services administration.
• Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP.

Responsibilities

• Pre-sales: assist in qualifying sales leads from a technical standpoint.
• Sales calls: main technical resource on calls and educate customer/partner on features, specs and functionality.
• Post-sales: lead technical contact for identified accounts and coordinate with support and engineering to resolve issues.
• Assist identified customers with post-sales training.

Skills

Pre-sales experience

LAN/WAN administration

DNS/NFS/SMTP/HTTP/TCPIP

Routing & Switching

Security protocols

Presentation skills

Education

Bachelor's degree or equivalent

Graduate degree favorable

Job description

We are looking for a Systems Engineer to work closely with a Named Account Manager in a defined territory. The Systems Engineer’s main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

Responsibilities:

• Pre-sales - assist in qualifying sales leads from a technical standpoint.
• Sales calls - be the main technical resource on sales calls and answer or educate the customer and partner onissues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions.
• Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer’s technical issues.
• Provide assistance to identified customers with post-sales training.

Required Skills:

• 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
• 5 - 7 years experience in LAN/WAN/Internet services administration
• Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Exceptional presentation skills

Education:

• Bachelors Degree or equivalent experience. Graduate Degree favorable