Sales Engineer NA #1352

Rad; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work options

Job summary

Rad is seeking a Sales Engineer to join as a remote, customer-facing technical expert supporting the North America sales team through pre-sales activities, solution design, and technical presentations. The role requires 30-50% travel and collaboration with customers to deliver RAD networking solutions while identifying new business opportunities.

The position is remote with a preference for candidates located in Dallas, Denver, or New Jersey.

Qualifications

• BS degree or equivalent in a related technology field.
• 5+ years in providing networking solutions in a fast-paced high-tech environment.
• Knowledge of TDM, packet network, wireless tech and products.
• Strong understanding of critical infrastructure verticals (utilities, transport, aviation).
• Ability to handle RFPs and communicate effectively.

Responsibilities

• Pre-Sales support of the sales staff.
• Assisting in the creation and delivery of sales presentations.
• Presenting technical information about current and future RAD products.
• Gathering product requirements for future releases.
• Acting as a consultant on network design and implementation for RAD products.
• Tracking feature requests and issues for future releases.
• Providing high-level TAC escalation support.
• Onsite support for P1 issues.
• Executive briefings on problems and resolutions.
• Identify new opportunities with assigned accounts.
• Lab activity support with TAC POC engineers.
• Alpha/Beta trials and release control.

Skills

Networking solutions

Customer facing

Communication skills

RFP management

Lab coordination

Education

BS degree or equivalent

Job description

Overview

The Sales Engineer is a remote, customer-facing technical professional responsible for supporting the North America sales team through pre-sales activities, solution design, technical presentations, account support, and customer escalations. Based remotely, with a preference for candidates located in the Dallas, Denver, or New Jersey areas, the role partners closely with customers to deliver and support RAD’s networking solutions while identifying new business opportunities. 30-50% travel is required.

Key Responsibilities

• Pre-Sales support of the sales staff
• Assistingin the creation and delivery of sales presentations.
• Presenting technical informationregardingcurrent products andpossibly futureproducts.
• Gathering productrequirementsto be included inpossible futureproducts.
• Acting as a consultant on network design and implementationas itpertains to RAD products.

Account Support

• Trackingall feature requests.
• Tracking all issues in the software and/or hardware that are to be addressed in future releases.
• Prioritizing both internally and with the customer severity levels and expected delivery of new code or patches.
• High level support as part of a TAC escalation plan for critical problems
• Onsite support for P1 issues
• Executive briefings on the problem and resolution
• Working with the customer to ensure the fix or workaround is sufficient.
• Assistin theidentification ofnew opportunities with assigned accounts.

Lab Trial support

• Direct support with theassistanceof the TAC POC engineer, all labactivityfor assigned accounts.
• Main point of contact for lab engineers and labtesterstofor all technical information.
• Responsible for Alpha / Beta trials and the control of such releases
• 30-50%travelrequired.

Qualifications

• Candidates must have a BS degree or equivalent experience in a related technology field.
• 5 + years of experience in providing networking solutions in a fast-paced high-technology environment, preferably in acustomer facingsystems/sales engineering role.
• Detailed knowledge of TDM, packet network and wireless technology and products including Carrier Ethernet, SONET, PDH, Analogue voice, Security, virtualization, etc’.
• Strong understanding and in-depth knowledge of Critical infrastructure verticals such as utilities (power companies, Oil & Gas, Water), transportation, Air Traffic control
• Ability to handle and manage RFPs.
• Excellent written and verbal communication skills.