Sales Engineer - USA

Webbing; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Professional development opportunities

Medical benefits

Remote work flexibility

Job summary

Webbing is offering a fully remote position focused on managing technical relationships with clients at the enterprise level. Ideal candidates will have over 5 years of pre-post sales experience and a solid understanding of networking topologies and TCP/IP protocols.

Responsibilities include engaging with clients for technical alignment, developing training materials, and managing technical queries. Successful applicants will demonstrate strong communication skills and project management abilities, contributing to an innovative and growing company.

Qualifications

• 5+ years of experience managing customer technical relationships at the enterprise level.
• Strong project and time management skills.
• Exceptional business acumen and interpersonal skills.

Responsibilities

• Engage with clients to ensure technical alignment with products.
• Develop technical collateral and training for product awareness.
• Manage customer technical queries and support requests.

Skills

Technical relationship management

Pre-post sales experience

Networking topology knowledge

Project management skills

Communication skills

Job description

Responsibilities

• Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements, and understanding the product's technical feasibility within the opportunity/customer environment.
• Self‑starter, proactive and ability to work independently when applicable a must.
• Develop / provide technical collateral, and training for product awareness pre/post sales.
• Work in close alignment with Pre‑Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre‑post sales process.
• Manage the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
• Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.

Requirements

• 5+ years of experience managing customer technical relationships at Enterprise level.
• 5+ years of experience with technical pre‑post sales.
• Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
• Knowledge of cellular networks: Signaling (MAP, DIAMETER, GTP, etc.), core infrastructure (PGWs, STPs, DEAs, and HLR-/HSS’s), roaming (SS7, GRX, IPX), Remote Sim Provisioning (RSP), SGP02, and SGP22.
• Strong project and time management skills.
• Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally.
• Proven track record working independently as well within team environment.
• Demonstrate strategic, tactical, and problem‑solving skills.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills.
• Ability to take on and manage projects with a can‑do attitude.
• Ability to analyze data and technical trends, articulating findings.

Benefits

• The opportunity for professional development within a reputable international innovative and growing company.
• The opportunity to join a team of highly professional specialists in an international environment.
• Fully remote role.
• Medical benefits.