Sales Engineer - Firefly Fiber Broadband

mycvec; West Virginia; On-site; USD 90,000 - 130,000; Full time

Job summary

Firefly Fiber Broadband is seeking a Sales Engineer to partner with the Sales team, assess customer needs, design telecommunications solutions, and support sales with DWDM, Dark Fiber, DIA, XGS-PON, and VoIP services. The role serves as a technical expert across the sales cycle, helping prospects evaluate options and select solutions matching business needs.

You will travel to customer sites and industry events, presenting to engineers and executives and helping close complex opportunities.

Qualifications

• 3+ years in a customer-facing technical sales role in telecom, ISP, or carrier markets.
• Proficient presenting to customers at all levels, from engineers to executives.
• Strong working knowledge of DWDM transport and wavelength services.
• Deep understanding of Dark Fiber architecture and route design.
• Experience with DIA delivery, BGP routing, and SLA structures.
• Knowledge of XGS-PON/GPON access and FTTP/FTTH models.
• Experience with VoIP solutions, SIP trunking, and QoS.
• Familiarity with FTTC deployments and MEF service delivery.
• Proven ability to support and help close complex technical sales opportunities.
• Excellent verbal and written communication; customer-first mindset.

Responsibilities

• Customer-facing sales support throughout the sales cycle.
• Design and provide technical sales support and solution options.
• Assist with deal support and closing activities.
• Maintain relationships and pipeline with customers.

Skills

Customer-facing sales

Technical presentation

DWDM

Dark Fiber

DIA

XGS-PON/GPON

VoIP/SIP

FTTC

MEF services

Closing deals

Travel willing

Effective communication

Tools

BroadSoft VoIP (experience)

Job description

Firefly Fiber Broadband is seeking a Sales Engineer, a customer-facing technical sales role that partners with the Sales team to assess customer needs, design telecommunications solutions, and support sales including DWDM, Dark Fiber, DIA, XGS-PON, and VoIP services. This position serves as a technical expert throughout the sales cycle, helping prospects and customers evaluate options, resolve technical concerns, and select solutions that match their business and network requirements.

Responsibilities and Essential Job Functions

Customer-Facing Sales Support

Solution Design and Technical Sales Support

Deal Support and Closing

Relationship and Pipeline Support

REQUIREMENTS AND QUALIFICATIONS

• 3+ years in a customer-facing technical sales role (Sales Engineer, Solutions Engineer, Systems Engineer) in telecom, ISP, or carrier markets
• Proficient and confident presenting directly to customers at all levels - from network engineers to C-level executives
• Strong working knowledge of:
• DWDM transport and wavelength services
• Dark Fiber architecture and route design
• DIA delivery, BGP routing, and SLA structures
• XGS-PON/GPON access and FTTP/FTTH models
• VoIP solutions, SIP trunking, and QoS
• FTTC deployments
• MEF related service delivery options
• Proven ability to support and help close complex technical sales opportunities
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Must be willing and comfortable traveling to customer sites and industry events

Preferred Qualifications

• Certifications: CCNA/CCNP, JNCIA/JNCIP, or optical/telecom-specific credentials
• Experience with Ciena, Infinera, Cisco, Nokia, Calix, or ADTRAN platforms
• Experience selling into enterprise, carrier, or wholesale accounts
• Familiarity with VITA and E-Rate is beneficial
• Experience with BroadSoft voice services and configurations

Key Competencies

• Sales-driven technical partner - comfortable being measured on deal outcomes as well as technical accuracy
• Consultative, relationship-driven approach with customers
• Quick thinking under pressure in live customer settings
• Strong technical credibility paired with genuine sales instinct
• Collaborative with internal engineering teams, but customer-first in orientation
• Ability to communicate effectively with internal teams and customer stakeholders at all organizational levels.

Additional Job Requirements:

• May be required to work long or unpredictable hours; especially during network outages or service degradation.
• Maintain a valid driver's license and operate company vehicles in a safe and courteous manner.
• Maintain reliable and predictable attendance to support operational and business needs.
• Firefly Fiber Broadband requires employees to be residents of Virginia.