Sales Engineer - Firefly Fiber Broadband

Fireflyva; Virginia; On-site; USD 90,000 - 120,000; Full time

Job summary

Firefly Fiber Broadband is seeking a Sales Engineer to partner with the Sales team in Virginia. This customer-facing technical sales role designs telecommunications solutions, supports deals, and helps customers evaluate DWDM, Dark Fiber, DIA, XGS-PON, and VoIP options to meet business needs.

The role requires 3+ years in a technical sales capacity in telecom, ability to present to all levels, and willingness to travel to customer sites and events. Strong MEF and FTTC knowledge is a plus.

Qualifications

• 3+ years in a customer-facing technical sales role (Sales Engineer, Solutions Engineer, Systems Engineer) in telecom, ISP, or carrier markets.
• Proficient presenting to customers at all levels—from engineers to executives.
• Strong knowledge of DWDM transport and wavelength services; Dark Fiber architecture and route design.
• DIA delivery, BGP routing, and SLA structures; XGS-PON/GPON access and FTTP/FTTH models.
• VoIP solutions, SIP trunking, and QoS; FTTC deployments; MEF service delivery options.

Responsibilities

• Provide customer-facing sales support and solution design.
• Support technical evaluations and design of telecom solutions for prospects.
• Assist in deal support and closing by validating technical requirements.
• Maintain relationships and contribute to the sales pipeline with engineering input.

Skills

DWDM

Dark Fiber

DIA

XGS-PON/GPON

VoIP

FTTC

MEF

Sales presentations

Customer engagement

Tools

Ciena

Infinera

Cisco

Nokia

Calix

ADTRAN

Job description

Firefly Fiber Broadband is seeking a Sales Engineer, a customer-facing technical sales role that partners with the Sales team to assess customer needs, design telecommunications solutions, and support sales including DWDM, Dark Fiber, DIA, XGS-PON, and VoIP services. This position serves as a technical expert throughout the sales cycle, helping prospects and customers evaluate options, resolve technical concerns, and select solutions that meet their business and network requirements.

Responsibilities and Essential Job Functions

Customer-Facing Sales Support

Solution Design and Technical Sales Support

Deal Support and Closing

Relationship and Pipeline Support

REQUIREMENTS AND QUALIFICATIONS

• 3+ years in a customer-facing technical sales role (Sales Engineer, Solutions Engineer, Systems Engineer) in telecom, ISP, or carrier markets
• Proficient and confident presenting directly to customers at all levels - from network engineers to C-level executives
• Strong working knowledge of:
• DWDM transport and wavelength services
• Dark Fiber architecture and route design
• DIA delivery, BGP routing, and SLA structures
• XGS-PON/GPON access and FTTP/FTTH models
• VoIP solutions, SIP trunking, and QoS
• FTTC deployments
• MEF related service delivery options
• Proven ability to support and help close complex technical sales opportunities
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Must be willing and comfortable traveling to customer sites and industry events

Preferred Qualifications

• Certifications: CCNA/CCNP, JNCIA/JNCIP, or optical/telecom-specific credentials
• Experience with Ciena, Infinera, Cisco, Nokia, Calix, or ADTRAN platforms
• Experience selling into enterprise, carrier, or wholesale accounts
• Familiarity with VITA and E-Rate is beneficial
• Experience with BroadSoft voice services and configurations

Key Competencies

• Sales-driven technical partner - comfortable being measured on deal outcomes as well as technical accuracy
• Consultative, relationship-driven approach with customers
• Quick thinking under pressure in live customer settings
• Strong technical credibility paired with genuine sales instinct
• Collaborative with internal engineering teams, but customer-first in orientation
• Ability to communicate effectively with internal teams and customer stakeholders at all organizational levels.

Additional Job Requirements:

• May be required to work long or unpredictable hours; especially during network outages or service degradation.
• Maintain a valid driver's license and operate company vehicles in a safe and courteous manner.
• Maintain reliable and predictable attendance to support operational and business needs.
• Firefly Fiber Broadband requires employees to be residents of Virginia.