Sales Engineer

Surf Internet; Charleston (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Surf Internet in Charleston, IL seeks a Sales Engineer to drive post-design implementation and ensure client satisfaction. You will translate client needs into tailored ISP solutions, present designs to clients, and coordinate with engineering and field teams for timely installations.

The role requires a bachelor's in telecom/electrical engineering or related field, proven sales engineering experience, and strong communication and problem-solving skills. ISP knowledge a plus.

Qualifications

• Bachelor's degree in Telecommunications, Electrical Engineering, or a related field.
• Proven experience in sales engineering or technical sales roles within ISP/telecommunications.
• Strong understanding of internet technologies including fiber optics and wireless communications.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving skills and the ability to troubleshoot technical issues.
• Project management experience is a plus.
• Experience with Vetro fiber mapping and Hubspot preferred.

Responsibilities

• Build and maintain relationships with clients, understanding their internet requirements.
• Collaborate with sales team to gather client feedback and preferences.
• Conduct client meetings and presentations to explain internet solutions and implementation processes.
• Translate client needs into technical solutions and create customized designs.
• Coordinate with project managers and field techs to ensure timely installations.
• Troubleshoot technical issues and provide on-site support as needed.
• Maintain documentation of project plans, configurations, and communications.

Skills

Sales engineering

Communication skills

Presentation skills

Cross-functional teamwork

Problem solving

Project management

Education

Bachelor's degree in Telecommunications or Electrical Engineering

Tools

Hubspot

Vetro fiber mapping

Job description

Position Overview: We are seeking a Sales Engineer to join our dynamic team. This role is instrumental in ensuring the seamless implementation of our internet services for our valued clients after the initial design phase. The Sales and Implementation Engineer will play a key role in building strong client relationships, understanding their specific needs, and delivering tailored solutions that meet and exceed expectations.

Department: Sales

Reports to: Senior Sales Engineer

Job Status: Exempt

Key Responsibilities

• Client Engagement:
  • Build and maintain strong relationships with clients, understanding their unique internet requirements.
  • Collaborate with the sales team to gather client feedback and preferences.
  • Conduct client meetings and presentations to explain our internet solutions and implementation processes.
• Technical Expertise:
  • Possess a deep understanding of our internet products and services, including small business internet, commercial business internet, and internet transport technologies.
  • Stay up-to-date with industry trends and emerging technologies in the ISP sector.
• Solution Design:
  • Work closely with the sales team to translate client needs into technical solutions.
  • Create customized internet solution designs that align with client requirements and budget constraints.
  • Collaborate with the engineering team to ensure the proposed solutions are technically feasible and cost-effective.
• Implementation and Deployment:
  • Lead the implementation phase of internet services, including fiber and wireless technologies and internet transport using fiber optics and wireless communications.
  • Coordinate with project managers and field technicians to ensure timely and successful installations.
  • Troubleshoot technical issues and provide on-site support as needed.
• Documentation and Reporting:
  • Maintain accurate and detailed documentation of project plans, configurations, and client communications.
  • Generate regular reports on project progress and key performance indicators.

Qualifications

• Bachelor's degree in Telecommunications, Electrical Engineering, or a related field.
• Proven experience in sales engineering or technical sales roles within the ISP or telecommunications industry.
• Strong understanding of internet technologies, including fiber optics and wireless communications.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Problem-solving skills and the ability to troubleshoot technical issues.
• Project management experience is a plus.
• Experience with Vetro fiber mapping and Hubspot preferred