Sales Engineer

SHOPLINE; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

SHOPLINE is seeking a Sales Engineer to provide pre-sales technical support for ecommerce - Retail services. You will collaborate with cross-functional teams, analyze business needs, and deliver technical expertise to ensure customer satisfaction.

The role involves guiding partners and sales members, developing technical specifications, presenting solutions to customers, and maintaining strong relationships throughout the sales cycle.

Qualifications

• University graduate with at least 3 years of experience in sales engineering.
• Strong knowledge of software programming languages.
• Startup experience is highly desirable.
• Structured thinking and exceptional technical writing skills.
• Proven ability to work with cross-functional teams.

Responsibilities

• Provide pre-sales technical support and guide partners and sales team.
• Collaborate with internal teams to develop technical specifications and recommendations.
• Attend customer meetings and deliver technical content and presentations.
• Verify and sign off on solution design, configuration and interoperability.
• Build strong relationships with customers throughout the sales process.
• Stay updated on user needs and market trends.

Skills

Sales engineering experience

Pre-sales

Cross-functional collaboration

Technical writing

Customer presentations

Education

University graduate

Job description

As a Sales Engineer at SHOPLINE, you will provide pre-sales technical support and contribute to the success of our ecommerce - Retail services. You will collaborate with cross-functional teams, analyze business needs, and deliver technical expertise to ensure customer satisfaction.

What you will be doing:

• Understand the business needs of our partners and sales team, and analyze requirements related to ecommerce - Retail services.
• Provide pre-sales technical support, guiding partners and sales team members in understanding the functionality and structure of our services.
• Collaborate with internal teams to develop technical specifications and make appropriate recommendations to meet customer requirements.
• Attend customer meetings and deliver technical content and presentations to showcase our solutions effectively.
• Verify and sign off on solution design, configuration, interoperability, and assess delivery costs for effective project execution.
• Establish and maintain strong interpersonal relationships with customers and stakeholders throughout the sales process.
• Research and understand user needs, incorporating insights into the development of tailored solutions.
• Stay updated on the competitive landscape, market trends, and evolving customer needs, aligning them with the company's mission and vision.

We are looking for:

• A passionate individual excited about driving business growth and contributing to a global platform.
• University graduate with at least 3 years of experience in sales engineering, preferably in the e-commerce/SAAS industry,
• Strong knowledge of software programming languages is a must, enabling effective technical support.
• Previous experience in a startup environment is highly desirable, showcasing adaptability and a proactive approach.
• Structured thinking and exceptional technical writing skills to convey complex concepts clearly.
• Proven ability to work collaboratively with cross-functional teams, fostering a cohesive and productive working environment.
• Adaptive nature, capable of thriving in ambiguity and a fast-paced environment, demonstrating resilience and a solution-oriented mindset.
• High attention to detail, with excellent organization and coordination skills to manage multiple tasks effectively.
• Strong multitasking abilities, enabling efficient handling of multiple tasks and prioritization based on importance.
• Curiosity and genuine interest in technology and new product developments, staying abreast of industry advancements.
• This position may require flexibility with scheduling, including evenings and weekends.