Sales Engineer

Infisical; San Francisco (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is on the lookout for a dynamic Sales Engineer to help expand its customer base and enhance the onboarding experience. In this pivotal role, you'll collaborate closely with the CEO and engineering team, running proof-of-concepts and acting as a trusted advisor to customers. Your insights will shape the product roadmap and help improve workflows, ensuring customer satisfaction. The company fosters a collaborative environment with a mix of remote work and in-office gatherings in San Francisco. If you're passionate about making security easier for developers and enjoy engaging with customers, this is the perfect opportunity for you.

Benefits

Competitive salary

Equity options

Lunch stipend

Work setup budget

Qualifications

• Technical experience in development or systems engineering is essential.
• Experience in a customer-facing role is a plus.

Responsibilities

• Guide customers through onboarding and recommend best practices.
• Become a trusted technical advisor to customers and business leaders.
• Improve documentation based on customer feedback.

Skills

Technical experience in development

Customer-facing role experience

Understanding of Infrastructure/DevSecOps

Exceptional communication skills

High energy and strong work ethic

Job description

About Infisical

Infisical is the #1 open source secret management platform for developers. We help organizations manage API keys, DB access tokens, certificates, and other credentials across all parts of their infrastructure, processing over 500M secrets per day.

Our customers range from some of the largest public enterprises to the fastest-growing startups (e.g., Hugging Face, Delivery Hero). Developers love us, and our community is growing every day! Join us on a mission to make security easier for all developers – starting from secret management.

About this role

Infisical is looking for a sales engineer to help grow Infisical’s customer base and ensure a great product/onboarding experience. You will work closely with our CEO and the engineering team on:

• Running proof-of-concept with leads, guiding customers through onboarding, and recommending best practices for specific architectures and use cases.
• Becoming a trusted technical advisor to customers and business leaders.
• Ensuring new customers are activated, happy, and have all their questions answered.
• Expanding Infisical to new use cases within accounts (e.g., more integrations, feature announcements, cross-sell).
• Talking to customers daily to identify points of friction and potential improvements in workflows, understanding customer needs, and providing feedback towards the product roadmap.
• Improving documentation and public-facing materials based on customer feedback.
• Managing/facilitating case studies and customer quotes/references.
• Hosting webinars and knowledge-sharing sessions for customer stakeholders.
• Understanding user journeys and guiding the UX/DX roadmap.

Overall, you will be a defining piece of our team as we scale to thousands of customers over the next 18 months.

About you

This job requires the following pivotal skills:

• Technical experience in development or systems engineering (open source experience is a plus).
• Experience in a customer-facing role (technical/developer product is a plus).
• Understanding of the Infrastructure/DevSecOps space is a plus.
• Exceptional verbal, presentation, and written communication skills.
• High energy and strong work ethic.

How you will grow?

In this role, you will play a defining part in:

• Growing Infisical and our customer base.
• Shaping short- and long-term product roadmap.
• Building out the future customer success & sales team.

Team, Values & Benefits

Our team has experience across transformative tech companies, from Figma to AWS to Red Hat.

We have an office in San Francisco, but we are mostly a remote team. We get together as often as possible – whether for off-sites, conferences, or just get-togethers. This is a full-time role based in San Francisco.

At Infisical, we offer a competitive salary and equity. Depending on your risk tolerance, we would love to discuss the range of options available. For other benefits (including lunch stipend, work setup budget, etc.), please check our careers page: https://infisical.com/careers.