Sales Enablement & Ops Lead - Scorecards & Playbooks

Jets.com; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Jets.com is seeking a seasoned Sales Operations leader in New York to design and manage our performance scorecards and governance. You will own weekly and monthly leadership dashboards, enforce SLAs, and build playbooks for discovery, objections, and follow-ups, enabling scalable, data-driven selling.

You will partner with Marketing on lead scoring and routing, and craft dashboards that illuminate what moves the business.

Qualifications

• 4+ years in sales operations, enablement, or revenue ops.
• Built a sales scorecard from scratch with measurable metrics.
• Fluent in CRM mechanics; Salesforce required, HubSpot strongly preferred.
• Strong spreadsheet skills: pivots, joins, cohort analysis.
• Able to present numbers clearly and drive decisions.

Responsibilities

• Own the Scorecard: create and maintain weekly and monthly performance reports.
• Enforce SLAs, escalation paths, and data governance.
• Develop playbooks for calls, discovery, objections, and follow-ups.
• Collaborate with Marketing on lead scoring, routing, and lifecycle definitions.
• Build dashboards in Salesforce and other reporting layers.
• Maintain margin discipline and pricing governance.

Skills

Sales operations

Revenue operations

CRM mastery

Sales enablement

Reporting & dashboards

Spreadsheet analysis

Executive communication

Coaching

Education

Bachelor's degree in business or related field

Tools

Salesforce

HubSpot

Maverick

CallRail

Mixpanel

Excel/Sheets

Job description

Jets.com is seeking a seasoned Sales Operations leader in New York to design and manage our performance scorecards and governance. You will own weekly and monthly leadership dashboards, enforce SLAs, and build playbooks for discovery, objections, and follow-ups, enabling scalable, data-driven selling.

You will partner with Marketing on lead scoring and routing, and craft dashboards that illuminate what moves the business.