Sales Enablement & AI Coaching Lead

Bridge Legal; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

Bridge Legal is seeking a Sales Training & Enablement Manager to coach a growing team of 40+ B2C intake specialists who converse with prospective clients daily. The role partners with Operations to identify gaps, implement coaching plans, and continuously enhance training content using AI and technology.

You will monitor conversion rates, quality scores, and customer experience while delivering actionable feedback, live coaching, and performance improvement plans.

Qualifications

• Exceptional sales coach with a track record of improving rep performance.
• Experienced in coaching 40+ sales representatives simultaneously.

Responsibilities

• Coach and develop a team of 40+ B2C intake specialists through ongoing call reviews, one-on-one coaching and training.
• Partner with Operations leaders to identify performance gaps and implement targeted coaching plans.
• Monitor key performance metrics including conversion rates, objection handling, compliance, quality scores, and customer experience.
• Reinforce consultative sales techniques and best practices through continuous coaching.
• Deliver actionable feedback that helps representatives improve both confidence and performance.
• Conduct side-by-side coaching, call calibrations, and live feedback sessions.
• Recognize top performers while creating development plans for struggling team members.
• Build an AI-powered coaching program that scores 100% of calls.
• Design and implement AI-driven call scoring and coaching workflows.
• Partner with Operations to develop meaningful rep-facing AI scorecards.

Skills

Sales coaching

AI-assisted training

Performance analytics

B2C sales knowledge

Tools

AI coaching platform

LMS

Job description

Bridge Legal is seeking a Sales Training & Enablement Manager to coach a growing team of 40+ B2C intake specialists who converse with prospective clients daily. The role partners with Operations to identify gaps, implement coaching plans, and continuously enhance training content using AI and technology.

You will monitor conversion rates, quality scores, and customer experience while delivering actionable feedback, live coaching, and performance improvement plans.