Sales-Driven Store Leader & Team Coach

Victra; North Carolina; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, Vision Insurance

401K Match

Tuition Reimbursement

Discount on Verizon Services

Referral Bonus

Career growth awards

Job summary

Victra is seeking a Store Manager to lead a high-energy retail team at a Verizon Authorized location in the United States. You will drive guest experiences, coach sales consultants, and own the store's performance with accountability for daily operations and brand compliance.

You will lead by example on the sales floor, motivate staff to hit day-to-day targets, and manage staffing, training, and merchandising changes.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in Customer Service or leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.

Responsibilities

• Participate in interviewing and hiring the best talent for your store — the team you build is the team that delivers your results
• Training and mentoring your team to deliver an outstanding customer experience by handling customer flow and store traffic
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
• Take personal ownership of the store's overall sales performance — hold yourself accountable to the same standard you set for your team
• Taking direction from District Manager on day-to-day operations while maintaining an elevated level of personal accountability for all store functions
• Keep score daily — review your store's and your own key sales metrics every day, not just weekly, and use that daily scorecard to course-correct before small gaps become missed monthly targets
• Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
• Completing store opening and closing activities
• Collective responsibility on attaining store targets daily/weekly/monthly
• Model the standard Victra Greet on the sales floor — introduce yourself, get the guest's name, and ask what brings them in — and hold your team accountable to delivering it every guest, every time
• Driving personal sales by following our EGET sales process
• Leading your team by resolving customer issues and assisting with customer transactions
• Resolving customer escalations in a timely manner, as per company standards
• Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store
• Build reciprocal, trust-based relationships with your team and peer Store Managers — use honest communication to earn commitment to store initiatives
• Champion new merchandising standards and planogram changes as they roll out, leading your team through the change rather than just enforcing it
• Setting and sharing daily/weekly/monthly goals with sales teams
• Own the store's daily sales strategy: set the plan for each shift based on traffic, promotions, and staffing, and adjust it through the day as results come in, communicating and implementing the company vision
• Lead by example on the sales floor, showing your team how it's done and motivating them to reach the next level of performance

Skills

Customer service

Leadership

Coaching

Retail sales

Staffing

Communication

Education

High school diploma or GED

Job description

Victra is seeking a Store Manager to lead a high-energy retail team at a Verizon Authorized location in the United States. You will drive guest experiences, coach sales consultants, and own the store's performance with accountability for daily operations and brand compliance.

You will lead by example on the sales floor, motivate staff to hit day-to-day targets, and manage staffing, training, and merchandising changes.