Sales-Driven Retail Supervisor – Lead, Train & Exceed KPIs

PUMA; Albertville (AL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Bonus

Employee Benefits

Job summary

PUMA is seeking a Store Associate in Albertville, Alabama to provide exceptional customer experiences and drive sales in our fast-paced retail environment. You will work with the Store Team to meet KPIs, schedule shifts, and assist in training and developing staff while upholding brand standards.

The role requires 1–2 years in customer-focused retail, strong communication, and the ability to lift up to 30 pounds. Weekend and evening availability is necessary.

Qualifications

• 1–2 years’ experience in a customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals and communicate effectively.
• Strong team player with excellent communication skills.
• Ability to learn quickly and adapt to retail software and MS Office.

Responsibilities

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing employees.
• Responsible for payroll control and service driven scheduling to maintain a highly profitable location while providing high levels of service.
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts.
• Responsible for handling and processing incoming and outgoing merchandise.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Responsible for maintaining a safe, healthy and compliant working and shopping environment.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

Skills

Customer service

Sales excellence

Communication

Team player

Quick learner

MS Office basics

Retail software

Physical stamina

Tools

MS Office

Retail software

Job description

PUMA is seeking a Store Associate in Albertville, Alabama to provide exceptional customer experiences and drive sales in our fast-paced retail environment. You will work with the Store Team to meet KPIs, schedule shifts, and assist in training and developing staff while upholding brand standards.

The role requires 1–2 years in customer-focused retail, strong communication, and the ability to lift up to 30 pounds. Weekend and evening availability is necessary.