Sales-Driven Customer Service Specialist

Thompsongas Llc; Murphy (NC); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401k with

IMMEDIATE eligibility

Disability and life insurance

Paid time off that increases with ten­

Daily Pay Option that offers great

Employee training programs with career

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement program

Job summary

ThompsonGas in Murphy, NC is seeking a Customer Service Representative to support sales and service efforts on-site. You will handle inbound and outbound calls, assist customers with orders and account setup, and contribute to a high-quality customer experience.

The ideal candidate has 3+ years in customer service, strong communication skills, and a track record of upselling in a fast-paced environment. This full-time role offers competitive hourly pay and a comprehensive benefits package.

Qualifications

• Degree or equivalent experience required.
• 3+ years of customer service experience (call center preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations to collect from past due customers.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer service

Sales

Call center experience

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas in Murphy, NC is seeking a Customer Service Representative to support sales and service efforts on-site. You will handle inbound and outbound calls, assist customers with orders and account setup, and contribute to a high-quality customer experience.

The ideal candidate has 3+ years in customer service, strong communication skills, and a track record of upselling in a fast-paced environment. This full-time role offers competitive hourly pay and a comprehensive benefits package.