Sales-Driven Customer Care Manager

Bradley Jacobs State Farm; Mobile (AL); In loco; USD 30.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus based on performance

Competitive salary

Paid time off

Training & development

Descrizione del lavoro

Bradley Jacobs State Farm in Mobile, AL seeks a Customer Care Manager to strengthen and grow relationships with existing customers while identifying opportunities to better protect them with additional insurance products. This is a sales-focused, relationship-management role with roughly 70% of time on sales, policy reviews, and new opportunities, and 30% on service and issue resolution.

The ideal candidate will excel at building trust, identifying needs, and guiding customers through product

Competenze

• Excellent communication and relationship-building skills.
• Sales-minded and capable of identifying opportunities during conversations.
• Self-motivated and able to work toward sales and activity goals.
• Highly organized and able to balance proactive sales with service duties.
• Coachable and accountable with growth mindset.
• Experience in sales, account management, insurance, or customer relationships preferred.
• Must be able to obtain applicable state insurance licenses.

Mansioni

• Perform proactive policy reviews to spot coverage gaps and sales opportunities.
• Increase sales with needs-based conversations and product recommendations.
• Cross-sell and deepen relationships across auto, home, life, and other products.
• Generate new-business opportunities via referrals and outreach.
• Follow up on sales opportunities and close the business.
• Meet monthly sales, activity, and retention goals.
• Handle customer inquiries with timely, professional resolutions.
• Assist with billing questions, policy changes, and claims guidance.
• Proactively contact customers to strengthen relationships and uncover needs.
• Document interactions, opportunities, and outcomes precisely.
• Collaborate with Acquisition Specialist and Agent to grow agency.

Conoscenze

Excellent communication

Relationship building

Sales mindset

Self-motivated

Highly organized

Coachable

Sales or account management experience

Formazione

State insurance licenses

Descrizione del lavoro

Bradley Jacobs State Farm in Mobile, AL seeks a Customer Care Manager to strengthen and grow relationships with existing customers while identifying opportunities to better protect them with additional insurance products. This is a sales-focused, relationship-management role with roughly 70% of time on sales, policy reviews, and new opportunities, and 30% on service and issue resolution.

The ideal candidate will excel at building trust, identifying needs, and guiding customers through product