Customer Retention Specialist - State Farm Agent Team Member

Bradley Jacobs - State Farm Insurance Agent; Mobile (AL); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Training & development

Company parties

Competitive salary

Employee discounts

Job summary

State Farm Agent Bradley Jacobs in Mobile, AL is seeking a Customer Retention Specialist to support ongoing customer relationships. This part-time position focuses on outreach, policy renewals, and retention strategies to grow the office.

You will engage with current customers, review plans, and help identify options to improve satisfaction while maintaining accurate records and collaborating with the team.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving

Communication

Active listening

Detail-oriented

Education

State insurance license eligibility

Job description

Customer Retention Specialist - State Farm Agent Team Member

Part Time in Mobile - AL

Benefits

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Training & development
• Company parties
• Competitive salary
• Employee discounts

You May Be a Great Fit as a Customer Retention Specialist at Bradley Jacobs - State Farm Agent if

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address Mobile, AL 36609

At Bradley Jacobs - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Compensation $12.00 - $20.00 per hour

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none