Customer Care Manager - State Farm Agent Team Member

Bradley Jacobs State Farm; Mobile (AL); Sur place; USD 30 000 - 60 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Competitive salary

Paid time off

Training & development

Résumé du poste

Bradley Jacobs State Farm in Mobile, AL seeks a Customer Care Manager to strengthen and grow relationships with existing customers while identifying opportunities to better protect them with additional insurance products. This is a sales-focused, relationship-management role with roughly 70% of time on sales, policy reviews, and new opportunities, and 30% on service and issue resolution.

The ideal candidate will excel at building trust, identifying needs, and guiding customers through product

Qualifications

• Excellent communication and relationship-building skills.
• Sales-minded and capable of identifying opportunities during conversations.
• Self-motivated and able to work toward sales and activity goals.
• Highly organized and able to balance proactive sales with service duties.
• Coachable and accountable with growth mindset.
• Experience in sales, account management, insurance, or customer relationships preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Perform proactive policy reviews to spot coverage gaps and sales opportunities.
• Increase sales with needs-based conversations and product recommendations.
• Cross-sell and deepen relationships across auto, home, life, and other products.
• Generate new-business opportunities via referrals and outreach.
• Follow up on sales opportunities and close the business.
• Meet monthly sales, activity, and retention goals.
• Handle customer inquiries with timely, professional resolutions.
• Assist with billing questions, policy changes, and claims guidance.
• Proactively contact customers to strengthen relationships and uncover needs.
• Document interactions, opportunities, and outcomes precisely.
• Collaborate with Acquisition Specialist and Agent to grow agency.

Connaissances

Excellent communication

Relationship building

Sales mindset

Self-motivated

Highly organized

Coachable

Sales or account management experience

Formation

State insurance licenses

Description du poste

Responsive recruiter

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

You May Be a Great Fit as a Customer Care Manager at Bradley Jacobs State Farm if

• You're energized by building strong customer relationships and finding opportunities to better protect customers while growing the agency.
• You genuinely care about helping customers, but you're also comfortable turning service conversations into opportunities to identify needs and recommend additional solutions.
• You’re a natural relationship-builder who earns trust quickly, retains relationships, and confidently asks customers for additional business.
• You ask thoughtful questions, uncover gaps and opportunities, and confidently recommend insurance solutions based on each customer's needs.
• “You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.”

Location Address 3753 Cottage Hill Road. Mobile, AL 36609

At Bradley Jacobs State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to strengthen, retain, and grow relationships with our existing customers while identifying opportunities to better protect them through additional insurance products. This is a sales-focused relationship management position, with approximately 70% of the role centered on sales, policy reviews, customer development, and new opportunities, and 30% focused on delivering an exceptional customer experience and resolving service needs.

Responsibilities

• Conduct proactive policy reviews to identify coverage gaps and sales opportunities within the existing book of business.
• Maximize sales opportunities with existing customers through needs-based conversations and appropriate product recommendations.
• Cross-sell and deepen customer relationships across auto, home, life, and other available insurance products.
• Generate new-business opportunities through referrals, outbound outreach, and existing customer relationships.
• Consistently follow up on identified sales opportunities and confidently ask for the business.
• Meet established monthly sales, activity and customer-retention goals.
• Manage customer inquiries and provide timely, professional resolution of account and policy needs.
• Assist customers with billing questions, policy changes, claims guidance, and other service needs.
• Proactively contact customers to strengthen relationships, improve retention, and uncover additional needs.
• Maintain accurate documentation of customer interactions, sales opportunities, follow-ups, and outcomes.
• Work closely with the Acquisition Specialist and Agent to maximize agency growth and customer retention.

Qualifications

• Excellent communication and relationship-building skills.
• Sales-minded and comfortable indentifying opportunities during customer conversations.
• Self-Motivated and comfortable working toward measurable sales and activity goals.
• Highly organized and capable of balancing proactive sales activity with customer service responsibilities.
• Coachable, accountable, and motivated by personal and team growth.
• Previous sales, account management, insurance, or relationship-based customer experience preferred.
• Must be able to obtain applicable state insurance licenses.

What Success Looks Like

This is a sales-focused customer relationship role, with approximately 70% of the position dedicated to sales and customer growth and 30% to service. Success is measured by your ability to identify opportunities, conduct policy reviews, deepen existing relationships, generate referrals and new business, retain customers, and consistently meet established production goals.

Compensation $30,000.00 - $60,000.00 per year