Customer Retention Specialist — Part-Time, Mobile AL

Bradley Jacobs - State Farm Insurance Agent; Mobile (AL); Sur place; USD 17 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Opportunity for advancement

Paid time off

Bonus based on performance

Training & development

Company parties

Competitive salary

Employee discounts

Résumé du poste

State Farm Agent Bradley Jacobs in Mobile, AL is seeking a Customer Retention Specialist to support ongoing customer relationships. This part-time position focuses on outreach, policy renewals, and retention strategies to grow the office.

You will engage with current customers, review plans, and help identify options to improve satisfaction while maintaining accurate records and collaborating with the team.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsabilités

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Connaissances

Interpersonal skills

Problem-solving

Communication

Active listening

Detail-oriented

Formation

State insurance license eligibility

Description du poste

State Farm Agent Bradley Jacobs in Mobile, AL is seeking a Customer Retention Specialist to support ongoing customer relationships. This part-time position focuses on outreach, policy renewals, and retention strategies to grow the office.

You will engage with current customers, review plans, and help identify options to improve satisfaction while maintaining accurate records and collaborating with the team.