Insurance Customer Care Manager — Lead Service Team (Milwaukee)

State Farm Agent

Greenfield (WI)

In loco

USD 55.000 - 80.000

Tempo pieno

7 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Descrizione del lavoro

State Farm Agent in Milwaukee County, WI seeks an experienced Customer Care Manager to lead our customer service team, oversee daily service operations, and strengthen customer relationships through responsive service and consistent follow-through.

The ideal candidate enjoys coaching others, improving processes, and supporting customer retention and agency growth. Strong insurance background and leadership skills are required for success in this role.

Competenze

At least three years of relevant insurance industry experience.
State Farm agency experience strongly preferred.
Active Wisconsin Property & Casualty license, including Fire and Personal Lines authority.
Previous supervisory or team leadership experience preferred.
Strong understanding of insurance customer service, billing, policy administration, and retention.

Mansioni

Lead, train, and coach the customer service team, establishing clear expectations and accountability.
Manage daily workflows, team coverage, and service priorities to ensure timely, accurate customer support.
Oversee policy changes, billing inquiries, payment processing, claims assistance, and customer follow-up.
Resolve escalated customer concerns with professionalism and care.
Monitor pending tasks and maintain accurate customer records and documentation.
Conduct team meetings, performance reviews, and individual coaching sessions.
Identify opportunities to improve service processes, customer satisfaction, and retention.
Coach team members to identify coverage needs, cross-selling opportunities, referrals, and Insurance and Financial Reviews.
Collaborate with the sales team to support customer needs and agency growth.
Track service quality, response times, task completion, retention, and team productivity, providing updates and recommendations to agency leadership.
Ensure team practices follow applicable insurance regulations and agency procedures.