Client Care & Insurance Advisor — Growth & Benefits

State Farm; Robertsdale (AL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Dental insurance

Job summary

State Farm Agent Team Member in Robertsdale, AL seeks a Customer Relations Representative who thrives on helping people. You will build strong client relationships, handle inquiries about insurance options, and coordinate with the agency team to meet client needs.

This role offers hands-on growth within the office, a focus on customer service excellence, and opportunities to advance as you develop product knowledge and sales-minded skills.

Qualifications

• Dedicated to customer service.
• Able to relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Dedicated to customer service

Customer focus

Excellent communication

Proactive problem-solving

Tools

CRM systems

Job description

State Farm Agent Team Member in Robertsdale, AL seeks a Customer Relations Representative who thrives on helping people. You will build strong client relationships, handle inquiries about insurance options, and coordinate with the agency team to meet client needs.

This role offers hands-on growth within the office, a focus on customer service excellence, and opportunities to advance as you develop product knowledge and sales-minded skills.