Sales Development Representative (SDR)

THG Ingenuity; West New York (NJ); On-site; USD 50,000 - 55,000; Full time

Job summary

THG Ingenuity is hiring Sales Development Representatives to support growth across THG Ingenuity. This high-energy role focuses on outbound prospecting, building relationships, and opening doors with senior decision makers to qualify opportunities and book meetings for our commercial teams.

You’ll identify and engage new prospects, research accounts aligned to our ICP, conduct discovery conversations, and maintain accurate CRM data.

Qualifications

• Experience in SDR/BDR or outbound sales is a plus.
• Comfort engaging senior stakeholders by phone.
• Ambitious, coachable, and able to learn quickly.

Responsibilities

• Generate new pipeline through outbound activity (cold calling, email, LinkedIn).
• Book qualified meetings with senior decision makers.
• Research target accounts aligned to ICP.
• Conduct discovery conversations to uncover business challenges.
• Handle objections and nurture accounts with follow-ups.
• Maintain accurate CRM notes and pipeline hygiene.
• Collaborate with BD, Marketing and wider teams on campaigns.

Skills

Outbound sales

Cold calling

Email outreach

LinkedIn prospecting

Discovery conversations

Qualification of opportunities

Meeting booking

CRM usage

Relationship building

Tools

CRM software

Job description

About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

About THG Ingenuity

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.

The Role

We’re hiring Sales Development Representatives (SDRs) to support growth across THG Ingenuity.

This is a high energy, high impact role for someone who enjoys outbound sales, building relationships and opening doors with senior decision makers.

You’ll be responsible for identifying and engaging new prospects, qualifying opportunities and booking meetings for our commercial teams.

This is a brilliant role if you want to learn proper sales fundamentals, work in a fast paced environment and build a strong career in tech/ecommerce/operations led solutions.

What You’ll Be Doing

• Generating new pipeline through outbound activity (cold calling, email, LinkedIn)
• Booking qualified meetings with relevant decision makers
• Researching and targeting accounts aligned to our ICP
• Running discovery conversations to understand business challenges and priorities
• Handling objections confidently and building interest through value led messagingManaging follow up sequences and nurturing accounts over time
• Keeping CRM updated with accurate notes, next steps and pipeline hygiene
• Working closely with BD’s, Marketing and wider teams to align on campaigns and priorities
• Continuously improving your activity and conversion through coaching

This Role Suits Someone Who Is

• Genuinely hungry to build a career in sales
• Confident speaking to senior stakeholders on the phone
• Commercially curious - asks great questions, not just “pitching”
• Resilient and competitive
• Organised, proactive and consistent
• Excited by the creative/content world and can speak with energy

Experience (We’re Flexible)

You could be:

• A current SDR/BDR looking for a stronger brand and clear progression path
• From a sales/recruitment/hospitality/customer facing background and ready to go into outbound
• Early in career or graduate but extremely driven and coachable

Outbound experience is a plus, but attitude and work ethic matters most.

Salary: $50,000-$55,000 + bonus

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.