Sales Development Pro: CRM & Pipeline Coordinator

Lumini Windows & Doors; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Lumini Windows & Doors is seeking a motivated Sales Development Representative, Inside Sales & CRM Coordinator to support sales and business development from our Chicago office. You will handle outbound prospecting, inbound lead follow-up, appointment setting, and CRM management to keep the pipeline organized.

The role requires confident phone and email communication, accurate record-keeping, and coordination with sales, estimators, marketing, operations, and leadership to advance opportunities.

Qualifications

• Experience in sales development, inside sales, appointment setting, customer service, lead generation, or CRM coordination preferred.
• Industry experience in construction, windows and doors, building materials, home improvement, real estate, or related fields is a plus.
• Strong communication skills (phone, email, written, and interpersonal).
• Confidence initiating conversations and qualifying prospects.
• Strong organizational skills and attention to detail.
• Ability to manage multiple leads, deadlines, and follow-ups.
• Experience using CRM systems and business software (email, spreadsheets, calendars).
• Ability to learn technical product and project terminology.
• Self-motivated, dependable, and performance-driven.

Responsibilities

• Conduct outbound calls and send personalized emails to contractors, developers, architects, designers, builders, dealers, and homeowners.
• Respond quickly to inbound leads from website inquiries, advertising, referrals, phone calls, and email.
• Introduce Lumini’s products and services, identify project needs, and determine qualification status.
• Research prospects, companies, and projects prior to outreach when needed.
• Schedule qualified appointments, including calls, showroom visits, and site meetings.
• Follow up consistently with unresponsive or undecided prospects.
• Re-engage older leads, inactive opportunities, and past customers as appropriate.
• Qualify prospects by gathering key project details such as scope, timeline, budget, location, and decision-making process.
• Provide basic information on products, materials, lead times, installation process, and company services.
• Collect and organize drawings, specifications, photos, and other estimating requirements.
• Coordinate qualified opportunities with sales representatives and estimators.
• Follow up on estimates and proposals to confirm receipt and identify next steps.
• Support preparation of emails, presentations, and proposal materials as needed.
• Maintain clear, professional communication throughout early-stage sales interactions.

Skills

Sales development

Inside sales

Appointment setting

Customer service

Lead generation

CRM coordination

CRM systems

Strong communication

Organization

Self-motivated

Education

High school diploma or equivalent

Additional education is a plus

Tools

CRM software

Job description

Lumini Windows & Doors is seeking a motivated Sales Development Representative, Inside Sales & CRM Coordinator to support sales and business development from our Chicago office. You will handle outbound prospecting, inbound lead follow-up, appointment setting, and CRM management to keep the pipeline organized.

The role requires confident phone and email communication, accurate record-keeping, and coordination with sales, estimators, marketing, operations, and leadership to advance opportunities.