Sales Representative

Lumini Windows & Doors; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Lumini Windows & Doors is seeking a motivated Sales Development Representative, Inside Sales & CRM Coordinator to support sales and business development from our Chicago office. You will handle outbound prospecting, inbound lead follow-up, appointment setting, and CRM management to keep the pipeline organized.

The role requires confident phone and email communication, accurate record-keeping, and coordination with sales, estimators, marketing, operations, and leadership to advance opportunities.

Qualifications

• Experience in sales development, inside sales, appointment setting, customer service, lead generation, or CRM coordination preferred.
• Industry experience in construction, windows and doors, building materials, home improvement, real estate, or related fields is a plus.
• Strong communication skills (phone, email, written, and interpersonal).
• Confidence initiating conversations and qualifying prospects.
• Strong organizational skills and attention to detail.
• Ability to manage multiple leads, deadlines, and follow-ups.
• Experience using CRM systems and business software (email, spreadsheets, calendars).
• Ability to learn technical product and project terminology.
• Self-motivated, dependable, and performance-driven.

Responsibilities

• Conduct outbound calls and send personalized emails to contractors, developers, architects, designers, builders, dealers, and homeowners.
• Respond quickly to inbound leads from website inquiries, advertising, referrals, phone calls, and email.
• Introduce Lumini’s products and services, identify project needs, and determine qualification status.
• Research prospects, companies, and projects prior to outreach when needed.
• Schedule qualified appointments, including calls, showroom visits, and site meetings.
• Follow up consistently with unresponsive or undecided prospects.
• Re-engage older leads, inactive opportunities, and past customers as appropriate.
• Qualify prospects by gathering key project details such as scope, timeline, budget, location, and decision-making process.
• Provide basic information on products, materials, lead times, installation process, and company services.
• Collect and organize drawings, specifications, photos, and other estimating requirements.
• Coordinate qualified opportunities with sales representatives and estimators.
• Follow up on estimates and proposals to confirm receipt and identify next steps.
• Support preparation of emails, presentations, and proposal materials as needed.
• Maintain clear, professional communication throughout early-stage sales interactions.

Skills

Sales development

Inside sales

Appointment setting

Customer service

Lead generation

CRM coordination

CRM systems

Strong communication

Organization

Self-motivated

Education

High school diploma or equivalent

Additional education is a plus

Tools

CRM software

Job description

Company Description

Lumini Windows & Doors specializes in modern, high-performance window and door systems designed for long-term durability, energy efficiency, and reliability. Using advanced European technology and premium materials, Lumini delivers solutions built for demanding weather conditions while maintaining modern design and lasting value.

We serve homeowners, developers, general contractors, architects, designers, and other construction professionals. Our team supports customers throughout the full project lifecycle, from initial consultation and product selection through estimating, ordering, installation coordination, and post-sale service.

Lumini is committed to responsive communication, expert guidance, dependable service, and an exceptional customer experience on every project.

Role Description

Lumini Windows & Doors is seeking a motivated and highly organized Sales Development Representative, Inside Sales & CRM Coordinator to support sales and business development activities.

This full-time, on-site role in Chicago combines outbound prospecting, inbound lead follow-up, appointment setting, inside sales support, and CRM management. The position ensures that all leads are properly contacted, qualified, documented, and consistently followed through the sales pipeline.

The ideal candidate communicates confidently by phone and email, is comfortable engaging new prospects, and is disciplined in maintaining accurate records and follow-up schedules. This role works closely with sales, estimating, marketing, operations, and leadership to build a strong, organized, and reliable sales pipeline.

Key Responsibilities

• Conduct outbound calls and send personalized emails to contractors, developers, architects, designers, builders, dealers, and homeowners.
• Respond quickly to inbound leads from website inquiries, advertising, referrals, phone calls, and email.
• Introduce Lumini’s products and services, identify project needs, and determine qualification status.
• Research prospects, companies, and projects prior to outreach when needed.
• Schedule qualified appointments, including calls, showroom visits, and site meetings.
• Follow up consistently with unresponsive or undecided prospects.
• Re-engage older leads, inactive opportunities, and past customers as appropriate.
• Qualify prospects by gathering key project details such as scope, timeline, budget, location, and decision-making process.
• Provide basic information on products, materials, lead times, installation process, and company services.
• Collect and organize drawings, specifications, photos, and other estimating requirements.
• Coordinate qualified opportunities with sales representatives and estimators.
• Follow up on estimates and proposals to confirm receipt and identify next steps.
• Support preparation of emails, presentations, and proposal materials as needed.
• Maintain clear, professional communication throughout early-stage sales interactions.

CRM Coordination and Pipeline Management

• Enter and update all leads, contacts, companies, and opportunities in the CRM accurately and promptly.
• Maintain complete records of communications, notes, documents, and follow-up activities.
• Ensure every opportunity has an assigned owner, current status, and next action date.
• Update pipeline stages as opportunities progress.
• Monitor overdue tasks, missing information, and inactive opportunities.
• Maintain clean data by preventing duplicates and correcting inconsistencies.
• Organize contact lists by segment, market, location, and project type.
• Support CRM workflows, reminders, email sequences, dashboards, and reporting.
• Prepare weekly pipeline reports covering activity, follow-ups, appointments, and opportunity status.
• Reinforce consistent CRM usage across the sales team.

Team Coordination

• Collaborate with sales, estimating, marketing, operations, and administration to ensure smooth handoffs.
• Participate in sales and pipeline meetings.
• Communicate key customer updates, deadlines, and project details to relevant team members.
• Support tracking and organization of marketing-generated leads.
• Help identify effective lead sources and outreach channels.
• Represent Lumini professionally in calls, meetings, showroom visits, and occasional local events.

Performance Expectations

• Performance will be measured by:
• Outbound calls and emails completed
• New leads added to CRM
• Speed of response to inbound inquiries
• Qualified opportunities created
• Follow-up completion rate
• Proposal follow-up activity
• CRM accuracy and completeness
• Re-engagement of inactive opportunities
• Contribution to qualified pipeline and sales results

Qualifications

• Experience in sales development, inside sales, appointment setting, customer service, lead generation, or CRM coordination preferred.
• Industry experience in construction, windows and doors, building materials, home improvement, real estate, or related fields is a plus.
• Strong communication skills (phone, email, written, and interpersonal).
• Confidence initiating conversations and qualifying prospects.
• Strong organizational skills and attention to detail.
• Ability to manage multiple leads, deadlines, and follow-ups.
• Experience using CRM systems and business software (email, spreadsheets, calendars).
• Ability to learn technical product and project terminology.
• Self-motivated, dependable, and performance-driven.
• High school diploma or equivalent required; additional education is a plus.
• Ability to work full-time on-site in Chicago.

Ideal Candidate

The ideal candidate is persistent, organized, and consistent in follow-through. They understand that success depends on timely communication, accurate CRM management, and disciplined follow-up.

This role is well-suited for someone looking to grow in sales development, business development, or sales operations while helping build a structured and scalable sales process for a growing company.