Sales Desk Manager

Lithia & Driveway; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Hyundai of Covington Pike, part of Lithia & Driveway, is seeking a Sales Desk Manager to lead the sales team, drive performance, coach staff, and shape dealership success. You will guide daily activities and training to ensure exceptional customer experiences.

You’ll train and develop all sales staff, ensure goals are met, engage with customers, and resolve issues while supporting a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Previous automotive sales management experience is a plus.
• Proven track record with an exceptional CSI.
• Strong communication and customer engagement skills.
• Must have a valid driver's license and an acceptable driving record.

Responsibilities

• Manage activities of all sales staff to meet sales targets and customer service levels.
• Train, cross-train, and develop all sales staff.
• Ensure sales staff engage with customers and address concerns.
• Lead the team to achieve goals and maintain high CSI.

Skills

Automotive sales management

Exceptional CSI

Communication skills

Customer engagement

Driving record & license

Job description

Dealership:

L0857 Hyundai of Covington Pike

Hyundai of Covington Pike

Hiring: Sales Desk Manager

• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team - Sales Desk Manager | Hyundai of Covington Pike

Join Hyundai of Covington Pike at an exciting time of growth and opportunity. As a Sales Desk Manager, you'll play a key leadership role in driving sales performance, coaching a motivated team, and helping shape the future of a dealership committed to success. If you're looking for a fast-paced environment where your leadership, strategy, and results truly make an impact, this is the opportunity for you. Work alongside a team that values collaboration, customer satisfaction, and continuous improvement while helping our dealership reach new levels of performance.

What You'll Do

The Automotive Sales Desk Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for training, cross-training, and development of all sales staff.

• Ensure sales goals are attained
• Manage daily activity & training of the sales staff
• Ensure sales people are engaging with customers
• Address and resolve customer concerns

What You'll Bring

• Previous Automotive Sales Management experience a plus
• Must have a proven track record with an exceptional CSI
• Strong communication and customer engagement skills
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.