Service Advisor

Lithia & Driveway; Memphis (TN); Presencial; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Resumo da oferta

Hyundai of Covington Pike in Memphis, part of Lithia & Driveway, seeks a Service Advisor to deliver exceptional customer service and manage the service process end-to-end. You will greet customers, explain repair options, provide estimates, and ensure accurate repair orders are created and tracked in the ADP system.

You will support dealership operations with a flexible schedule including evenings, weekends, and holidays, and you will coordinate with technicians to complete work while

Qualificações

• High attention to detail and urgency in service operations.
• Excellent communication with customers and teammates.
• Ability to type efficiently to enter repair orders and calculate costs.

Responsabilidades

• Answer incoming calls professionally per ITC standards.
• Greet customers and identify/resolve concerns.
• Communicate service costs and completion times to customers.
• Conduct vehicle walkarounds to assess needs.
• Obtain customer agreement for services and estimates.
• Prepare repair orders in ADP system.
• Follow ICC2 and CD processes for customer touchpoints.
• Provide accurate estimates and obtain approvals for findings and additional work.
• Dispatch repair orders to technicians and monitor status.
• Follow up with customers during repair/servicing.
• Receive and process payments for services.
• Ensure vehicle delivery to customers after service.

Conhecimentos

Attention to detail

Communication

Typing

Math

Basic computer skills

Formação académica

High school diploma or equivalent

Ferramentas

ADP system

Descrição da oferta de emprego

Dealership:

L0857 Hyundai of Covington Pike

Hyundai of Covington Pike

Hiring: Service Advisor

• Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.