Sales Desk Manager

L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station; Bryan (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Employee Stock Purchase Plan

Paid PTO

Job summary

Bryan Chrysler Dodge Jeep Ram Fiat of Bryan College Station is seeking a Sales Desk Manager to lead a high-volume desk, coach sales professionals, and partner with Finance to ensure smooth transactions and store growth.

You’ll drive profitability, manage pricing and payments, and mentor a winning sales team in a fast-paced environment at a busy Texas dealership.

Qualifications

• 3+ years of automotive sales leadership experience in a franchised dealership environment.
• Strong experience desking deals and driving dealership profitability.
• Proven ability to develop and motivate high-performing sales teams.
• Deep understanding of financing options, lender programs, and trade appraisals.
• Strong leadership, communication, and negotiation skills.
• Experience utilizing CRM, DMS, and desking software.
• Customer-focused mindset with excellent problem-solving skills.
• Professional demeanor and strong business acumen.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Desk and structure vehicle transactions to maximize profitability while maintaining a customer-focused approach.
• Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction.
• Review and approve pricing, trade valuations, lender programs, and payment options.
• Assist customers with vehicle selection, negotiations, and deal presentations when needed.
• Drive sales volume, gross profit, and customer retention objectives.
• Monitor showroom traffic, appointments, lead management, and CRM performance.
• Coach, train, and develop Sales Consultants through daily engagement and mentorship.
• Conduct sales meetings focused on accountability, process improvement, and results.
• Collaborate with Finance Managers to ensure smooth transactions and timely deliveries.
• Monitor inventory levels, aging units, and merchandising strategies.
• Resolve escalated customer concerns professionally and effectively.
• Support recruiting, onboarding, and developing top-performing sales talent.
• Maintain accurate sales forecasting, reporting, and operational compliance.

Skills

Automotive sales leadership

Desking expertise

CRM/DMS proficiency

Negotiation

Leadership & coaching

Tools

CRM

DMS

Desking software

Job description

Dealership: L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station Bryan Chrysler Dodge Jeep Ram - Sales Desk Manager At Bryan Chrysler Dodge Jeep Ram, we don't just sell vehicles, we create exceptional customer experiences and develop automotive leaders.

As part of Lithia & Driveway, one of North America's largest automotive retailers, we're looking for a proven Sales Desk Manager who thrives in a fast-paced environment and knows how to drive performance while developing a high-performing sales team.

If you're passionate about desking deals, coaching sales professionals, and helping a growing dealership reach the next level, this is your opportunity.

Why Join Our Team?

Bryan Chrysler Dodge Jeep Ram is a high-volume, growth-focused dealership serving the heart of Aggieland. With a strong reputation, loyal customer base, and support from one of the largest automotive groups in the country, you'll have the resources, inventory, and career opportunities to maximize your success.

• Career advancement opportunities across more than 300 dealerships nationwide
• Industry-leading leadership development and training programs
• A performance-driven culture that rewards excellence
• The opportunity to make a direct impact on store growth and profitability
• Comprehensive benefits package including Medical, Dental, Vision, 401(k), Employee Stock Purchase Plan, PTO, and more

What You'll Do

• Desk and structure vehicle transactions to maximize profitability while maintaining a customer-focused approach
• Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction
• Review and approve pricing, trade valuations, lender programs, and payment options
• Assist customers with vehicle selection, negotiations, and deal presentations when needed
• Drive sales volume, gross profit, and customer retention objectives
• Monitor showroom traffic, appointments, lead management, and CRM performance
• Coach, train, and develop Sales Consultants through daily engagement and mentorship
• Conduct sales meetings focused on accountability, process improvement, and results
• Collaborate with Finance Managers to ensure smooth transactions and timely deliveries
• Monitor inventory levels, aging units, and merchandising strategies
• Resolve escalated customer concerns professionally and effectively
• Support recruiting, onboarding, and developing top-performing sales talent
• Maintain accurate sales forecasting, reporting, and operational compliance

What You'll Bring

• 3+ years of automotive sales leadership experience in a franchised dealership environment
• Strong experience desking deals and driving dealership profitability
• Proven ability to develop and motivate high-performing sales teams
• Deep understanding of financing options, lender programs, and trade appraisals
• Strong leadership, communication, and negotiation skills
• Experience utilizing CRM, DMS, and desking software
• Ability to analyze performance metrics and execute action plansCustomer-focused mindset with excellent problem-solving skills
• Professional demeanor and strong business acumen
• Valid driver's license with an acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!