Sales & Delivery Manager – Customer Experience & Growth

Segment (Twilio); Skokie (IL); On-site; USD 81,000 - 101,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health insurance

401(k) Plan

Job summary

Rivian is seeking a dynamic Sales and Delivery Manager to scale direct‑to‑customer experiences at the Skokie location. You will oversee sales, logistics, and last‑mile operations from engagement through vehicle handoff, driving excellence in customer care and performance.

You will lead staffing, scheduling, and cross‑functional collaboration with Service and Vehicle Operations to optimize processes, ensure compliance, and achieve revenue targets in a fast‑paced environment.

Qualifications

• 5+ years of field sales experience with leadership experience preferred.
• Retail, hospitality, or direct‑to‑consumer sales background helpful.
• Bachelor’s degree or equivalent experience; flexible schedule including nights/weekends/holidays.

Responsibilities

• Own the full customer journey from engagement to vehicle delivery.
• Drive sales performance and strategic initiatives to meet revenue targets.
• Oversee KPIs, staffing, scheduling, and field operations.
• Coordinate with Service and Vehicle Operations for seamless handoffs.
• Manage store P&L and ensure compliant, accurate documentation.

Skills

5+ years field sales

2+ years leadership

P&L management

CRM software

POS familiarity

MS Office/Google suite

Ability to travel up to 75%

Driver's license valid

Education

Bachelor’s degree or equivalent

Tools

Confluence

Smartsheet

MS Office/Google Suite

Job description

Rivian is seeking a dynamic Sales and Delivery Manager to scale direct‑to‑customer experiences at the Skokie location. You will oversee sales, logistics, and last‑mile operations from engagement through vehicle handoff, driving excellence in customer care and performance.

You will lead staffing, scheduling, and cross‑functional collaboration with Service and Vehicle Operations to optimize processes, ensure compliance, and achieve revenue targets in a fast‑paced environment.