Sales & Customer Services Associate

Massage Envy; North Reading (MA); Sur place; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Healthcare for full-time

401(k)

Paid time off

Referral program

Employee Assistance Program

Flexible schedule

Training

Free monthly massage/skin care/stretch

Product discount 30%

HydroWave table access

Résumé du poste

Massage Envy North Reading is hiring to support guests on their wellness journey. The role focuses on customer service, education on services, and scheduling while driving client retention and growth for the clinic.

Candidates with retail or sales experience and strong math/computer skills will thrive, as will those who enjoy helping people feel valued and supported in Total Body Care offerings.

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills.
• Great people skills and ability to build guest relationships.
• Knowledge of massage and skincare services is a plus.

Responsabilités

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and Wellness Program while promoting add-on retail.
• Book and schedule services; answer calls and emails; manage clinic flow.
• Help grow and retain a client base through in-person and outreach efforts.

Connaissances

Customer service

Sales

Math skills

Multitasking

People skills

Outils

POS systems

Description du poste

Be Supported as You Pursue Your Career in Wellness

At Massage Envy North Reading, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $16-$18 per hour, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• 401(k) for all employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 30% off all products
• Free Unlimited Services on our HydroWave Table

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Day's, Night's & Weekend Shifts Mandatory, Some Holidays required.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location