Sales & Customer Service Associate 0382

Massage Envy; Reno (NV); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Healthcare for full‑time

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Training program

Free massage monthly

Product discounts 40%

Job summary

Massage Envy Reno Ridgeview Plaza is hiring and offers competitive hourly pay with tips plus bonuses. Expect benefits for full-time roles, training, and a flexible schedule to support work/life balance.

The role focuses on delivering excellent customer service and growing the guest base through service education and product recommendations. You will greet guests, schedule services, respond to inquiries, and help maintain smooth clinic operations while promoting Total Body Care and wellness

Qualifications

• Previous retail or sales experience preferred.
• Strong math and computer skills and ability to multitask.
• Excellent people skills and ability to build guest relationships.
• Knowledge of massage and skin care services supports candidate fit.

Responsibilities

• Provide outstanding customer service and ensure guests feel valued and understood.
• Educate clients on services and products and promote the Massage Envy Wellness Program.
• Book services, answer calls, respond to emails, and support clinic flow.
• Help grow and retain a client base through in-person and phone/email outreach.

Skills

Retail experience

Math skills

People skills

Customer service

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Reno Ridgeview Plaza, we encourage your passion, empower your growth, and value YOU. As a team, we’re committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $15.00/hourly plus tips, bonuses, and commissions


• Employer-paid healthcare including medical, dental and vision plans for full‑time employees


• Paid time off for full‑time employees


• Employee referral bonus program


• Employee Assistance Program


• A flexible schedule for a better work/life balance


• In‑depth product and service training


• A free massage, skincare or stretch service each month


• 40% off all products

Qualified Candidates:

• Have previous retail or sales experience (preferred)


• Are critical thinkers with excellent math and computer skills and the ability to multitask


• Have great people skills and can establish positive relationships with guests


• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood


• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations


• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions


• Help grow and retain a client base both in‑person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)


• Trained leadership that is invested in YOUR success


• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full‑Time and Part‑Time Positions Available


• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location