General Manager Ridgeview Plaza

Massage Envy; Reno (NV); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Referral bonus

Employee assistance

Flexible schedule

Training

Free monthly massage/skin service

Product discount 40%

Job summary

Massage Envy Reno Ridgeview Plaza is seeking a dynamic leader to guide a team of caring professionals and help members feel their best. You will oversee operations, coach staff, and promote membership growth while maintaining a therapeutic, welcoming environment.

This full-time role emphasizes leadership development, excellent guest service, and a supportive culture, with diverse shifts and opportunities for career growth within a national brand.

Qualifications

• Experience leading teams in a personal service environment such as spa, salon, or gym.
• Ability to coach and motivate staff and build a positive culture.
• Proven track record of drivingMembership growth and retail sales.

Responsibilities

• Oversee daily operations, drive membership growth, promote retail sales, and manage deposits and inventory.
• Guide and coach team members; ensure compliance with laws and company policies.
• Resolve customer challenges while maintaining a safe, welcoming environment for guests.
• Set clear expectations and provide ongoing training; review performance regularly.
• Develop positive relationships with employees, members, and guests to strengthen engagement.

Skills

Management experience

Sales experience

Leadership

Communication skills

Job description

Be Empowered to Lead the Way to Wellness

At Massage Envy Reno Ridgeview Plaza franchise, we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.

Perks & Pay:

• Competitive base pay of $24.00-25.00 hourly plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 40% off all products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other

Job Type & Schedule:

• Full-Time
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Are you ready to lead the charge to help people feel their best? Are you looking to take your career to the next level? Join our team and be empowered to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.