Sales & Customer Service Associate

Massage Envy; Charleston (SC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Competitive base pay & bonuses/commiss

Employer-paid healthcare for full-time

Paid time off

Referral bonus program

Flexible schedule

Training

Free massage or skincare service

Product discount

Job summary

Massage Envy in Charleston, SC is seeking a friendly, customer-focused team member to join our wellness-oriented retail environment. You will greet guests, educate on services, and book appointments while driving homecare product sales.

The position offers hourly pay of $13.00–$16.00 plus bonuses and commissions, along with benefits for full-time staff, paid time off, and a flexible schedule. Training and a supportive team amplify growth and guest satisfaction.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Math skills

Multitasking

People skills

Job description

Perks & Pay

• Competitive base pay of $13.00-16.00/hourly plus bonuses, and commissions


• Employer-paid healthcare including medical, dental and vision plans for full-time employees


• Paid time off


• $500 Employee referral bonus program


• A flexible schedule for a better work/life balance


• In-depth product and service training


• A free massage, skincare or stretch service each month


• 40% off all products

Qualified Candidates

• Have previous retail or sales experience (preferred)


• Are critical thinkers with excellent math and computer skills and the ability to multitask


• Have great people skills and can establish positive relationships with guests


• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day

• Provide outstanding customer service and help everyone feel valued and understood


• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations


• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions


• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support

• Award programs (like Sales Associate of the Year)


• Trained leadership that is invested in YOUR success


• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule

• Full-Time and Part-Time Positions Available


• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (\"ME SPE\") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (\"MEF\"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location