Inside Sales Representative

SHD Composite Materials Inc; Mooresville (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

SHD Composites is hiring an Inside Sales Representative to support customers, manage repeat business, and develop new opportunities from our Mooresville location. You will be part of a growing commercial team that serves customers with advanced composite materials and related solutions.

This role fits someone who enjoys building relationships, stays organized, follows up until an opportunity is resolved, and can turn technical product knowledge into a clear customer conversation.

Qualifications

• Two or more years in inside sales, account management, or similar in a B2B environment.
• Experience managing repeat accounts, preparing quotes, and closing opportunities.
• Strong phone presence, written communication, listening skills, and follow-up.
• Comfort using CRM and ERP systems; proficiency with Excel and Outlook.
• Ability to learn technical products; manufacturing/composites experience is a plus.
• High school diploma required; associate or bachelor degree preferred.

Responsibilities

• Own relationships with assigned repeat accounts and identify demand and growth.
• Respond to inquiries, prepare quotations, follow up, and close sales via phone/video/in-person.
• Collaborate with Customer Service to process orders in ERP with pricing and availability.
• Onboard new customers and guide them through first-order processes.
• Maintain CRM/ERP records and support account planning with the Sales team.
• Travel locally for meetings, relationship development, and coordination.

Skills

Inside sales

Account management

Customer service

Business development

Strong communication

Education

High school diploma

Associate/Bachelor preferred

Tools

CRM

ERP

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mooresville, NC, US

2 days ago Requisition ID: 1076

Salary Range: $26.50 To $33.65 Hourly

Job Description and External Job Advertisement

Location

Mooresville, North Carolina

Department

Commercial

Reports To

SVP Commercial or designated Sales Leader

Employment Status

Full time, regular, non-exempt

Position Summary

The Inside Sales Representative manages a portfolio of small to medium repeat accounts while developing new opportunities through consistent follow-up, product knowledge, and responsive customer service. The role works closely with Customer Service, Operations, and the Sales team to move orders accurately from inquiry through delivery and build profitable customer relationships.

Core Responsibilities

• Own relationships with assigned repeat accounts and maintain regular contact to identify demand, resolve issues, and support account growth.
• Respond to inbound inquiries, prepare quotations, follow up on open opportunities, and close sales through phone, video, and in-person meetings when appropriate.
• Work with Customer Service to enter and manage orders accurately in the ERP system, including pricing, product availability, delivery requirements, and customer communication.
• Onboard new customers by coordinating account setup, product introductions, samples, quotes, and the first-order process.
• Develop working knowledge of SHD Composites products, applications, and customer value propositions.
• Maintain complete CRM and ERP records for customer activity, quotations, pipeline, orders, and account plans.
• Partner with Sales Leadership and field sales colleagues on account coverage, prospecting priorities, customer visits, and commercial risks.
• Travel locally as needed for customer meetings, relationship development, and internal coordination.

Qualifications

• Two or more years of inside sales, account management, customer service, or business development experience in a business-to-business environment.
• Experience managing repeat accounts, preparing quotations, and following opportunities through close.
• Strong phone presence, written communication, listening skills, and persistence in follow-up.
• Comfort using CRM and ERP systems; proficiency with Microsoft Office, especially Excel and Outlook.
• Ability to learn technical products and explain value clearly to customers. Experience in manufacturing, industrial materials, composites, or related markets is preferred.
• High school diploma or equivalent required. Associate or bachelor degree in business, sales, marketing, or a related field is preferred.

Success Measures

Performance will be measured by retention and account growth, opportunity conversion and quotation follow-up, order accuracy and responsiveness, new customer onboarding, and contribution to local market growth.

Compensation and Travel

Anticipated hourly rate: $26.50 to $33.65, plus a variable incentive or commission plan. Pay will reflect experience, role scope, and internal equity. Local customer travel is expected, generally up to 20% of work time.

Inside Sales Representative Job Advertisement

Mooresville, NC | Full time, non-exempt | $26.50 to $33.65 per hour plus incentive opportunity

Build Customer Relationships and Grow the Business

SHD Composites is hiring an Inside Sales Representative to support customers, manage repeat business, and develop new opportunities from our Mooresville location. You will be part of a growing commercial team that serves customers with advanced composite materials and related solutions.

This role fits someone who enjoys building relationships, stays organized, follows up until an opportunity is resolved, and can turn technical product knowledge into a clear customer conversation.

What You Will Do

• Manage a portfolio of small to medium repeat accounts and build new customer opportunities.
• Prepare quotes, follow up on open opportunities, and close business by phone, video, and occasional in-person meetings.
• Coordinate with Customer Service to process orders accurately and keep customers informed about pricing, availability, and delivery.
• Help new customers get started with SHD Composites and guide them through their first order.
• Keep CRM and ERP records current and work with the broader Sales team on account plans and customer needs.

What You Bring

• Business-to-business sales, account management, customer service, or business development experience.
• Strong communication skills, sound judgment, and a disciplined follow-up approach.
• Comfort with CRM, ERP, Excel, and a fast-moving order environment.
• Interest in learning technical products. Manufacturing, industrial materials, or composites experience is a plus.

Pay and Benefits

The anticipated hourly range is $26.50 to $33.65, plus eligibility for a variable incentive or commission plan. This equals approximately $55,000 to $70,000 annually before overtime for a 40-hour schedule. Final compensation will reflect experience, qualifications, and internal equity. SHD Composites offers a benefits-eligible full-time position and opportunities to grow with the business.