Sales & Customer Service

Schaeffler Technologies AG & Co. KG; Manassas, Northern (VA, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Schaeffler Technologies AG & Co. KG is seeking a proactive Customer Service & SCM professional to manage international orders, coordinate with Sales, Planning, and Logistics, and ensure on-time delivery.

You will maintain ERP/SAP data, monitor order status, and drive process improvements while delivering excellent service and clear communication in English. Responsibilities include handling inquiries, resolving issues, preparing service reports, and identifying optimization opportunities across

Qualifications

• Degree in Business Management or Logistics or related field.
• 3-5 years of experience in Customer Service & SCM role handling international business.
• Independent, meticulous and team player.
• Customer-oriented mindset with strong ownership and accountability.
• Excellent communication and interpersonal skills.
• Strong coordination and follow-up skills.
• Good analytical and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Good understanding of supply chain and order management processes.
• Proficiency in Microsoft Excel and ERP/SAP systems.
• Good command of written and spoken English.

Responsibilities

• Manage customer orders from order receipt through delivery, ensuring accuracy and timely processing.
• Monitor order status, inventory availability, schedules, and delivery commitments.
• Provide customers with accurate and timely information regarding orders, shipments, lead times, and product availability.
• Coordinate closely with Sales, Planning, SCM, Warehouse, Logistics, and Finance to fulfill customer requirements.
• Follow up on delayed orders, shortages, backorders, and delivery issues, and communicate solutions to customers.
• Handle customer complaints and coordinate with relevant departments to identify root causes and implement corrective actions.
• Maintain accurate customer, order, and delivery information in ERP/SAP systems.
• Prepare and monitor customer service reports, including order status, backlog, delivery performance, and customer complaints.
• Proactively identify potential service issues and communicate risks to customers and internal stakeholders.
• Support continuous improvement initiatives to improve order fulfillment, service efficiency, and customer satisfaction.
• Ensure all customer transactions comply with company policies, procedures, and agreed service levels.
• Analyze customer inquiries and complaints and coordinate with involved departments to realize corrective actions.
• Identify optimization areas, and implement respective projects, potentially involving stakeholders from sales, logistics and supplier.
• Investigate and resolve customer issues or complaints by effectively liaising with relevant departments.
• Other tasks assigned by superior.

Skills

Customer Service

SCM

International business

Communication

Coordination

Problem solving

Excel

ERP/SAP

Education

Degree in Business Management or Logistics or related field

Tools

ERP/SAP

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Manage customer orders from order receipt through delivery, ensuring accuracy and timely processing.
• Monitor order status, inventory availability, schedules, and delivery commitments.
• Provide customers with accurate and timely information regarding orders, shipments, lead times, and product availability.
• Coordinate closely with Sales, Planning, SCM, Warehouse, Logistics, and Finance to fulfill customer requirements.
• Follow up on delayed orders, shortages, backorders, and delivery issues, and communicate solutions to customers.
• Handle customer complaints and coordinate with relevant departments to identify root causes and implement corrective actions.
• Maintain accurate customer, order, and delivery information in ERP/SAP systems.
• Prepare and monitor customer service reports, including order status, backlog, delivery performance, and customer complaints.
• Proactively identify potential service issues and communicate risks to customers and internal stakeholders.
• Support continuous improvement initiatives to improve order fulfillment, service efficiency, and customer satisfaction.
• Ensure all customer transactions comply with company policies, procedures, and agreed service levels.
• Analyze customer inquiries and complaints and coordinate with involved departments to realize corrective actions.
• Identify optimization areas, and implement respective projects, potentially involving stakeholders from sales, logistics and supplier.
• Investigate and resolve customer issues or complaints by effectively liaising with relevant departments.
• Other tasks assigned by superior.

Your Qualifications

• Degree in Business Management or Logistics or related field.
• 3-5 years of experience in Customer Service & SCM role handling international business.
• Independent, meticulous and team player.
• Customer-oriented mindset with strong ownership and accountability.
• Excellent communication and interpersonal skills.
• Strong coordination and follow-up skills.
• Good analytical and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Good understanding of supply chain and order management processes.
• Proficiency in Microsoft Excel and ERP/SAP systems.
• Good command of written and spoken English.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Schaeffler Manufacturing (Thailand) Co., Ltd.

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Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Job Segment: Logistics, Fulfillment, Supply Chain, Warehouse, Operations, Customer Service, Manufacturing