Sales & Customer Experience Manager - Lead & Grow Team

Macy's; BLOOMINGTON (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Tuition reimbursement

401(k)

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's in Bloomington, MN is looking for a Manager, Sales & Customer Service to lead a high-performing team, enhance the customer experience, and uphold Macy's standards on the selling floor. You will coach and develop staff, drive loyalty initiatives, and coordinate operations across OMNI, Style, and Asset Protection while maintaining a welcoming environment.

This role offers competitive pay, benefits including PTO, holidays, tuition reimbursement, and a 401(k) plan, along with opportunities

Qualifications

• Bachelor's degree or equivalent work experience required.
• Retail management experience of 3–5 years preferred.
• Flexible schedule including days, evenings, holidays, and weekends.

Responsibilities

• Build a productive, enthusiastic team to engage with customers and create memorable shopping experiences.
• Exceed sales goals by coaching and recognizing team performance.
• Review Sales and Star Rewards data to drive improvements.
• Manage selling support, including stockroom, signing, equipment, and merchandising.
• Lead talent development and succession planning for key roles.
• Interview, hire, train, and coach direct and indirect reports.
• Work a flexible retail schedule.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent work experience

High School diploma or equivalent

Job description

Macy's in Bloomington, MN is looking for a Manager, Sales & Customer Service to lead a high-performing team, enhance the customer experience, and uphold Macy's standards on the selling floor. You will coach and develop staff, drive loyalty initiatives, and coordinate operations across OMNI, Style, and Asset Protection while maintaining a welcoming environment.

This role offers competitive pay, benefits including PTO, holidays, tuition reimbursement, and a 401(k) plan, along with opportunities