Omnichannel Operations & Customer Experience Manager

Macy's; McAllen (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Leadership development

Job summary

Macy's is seeking a Manager, Omnichannel Operations to lead the Omni customer service strategy within At Your Service, Signing, and Merchandise Logistics. You will guide a diverse team to ensure merchandise is ready for shipment or in-store pickup as customers request, while coaching staff to excel in product movement and fulfillment.

The role drives sales and profit by exceeding omni-channel performance indicators, and requires building strong relationships across teams to support Macy's

Qualifications

• High School diploma or equivalent required.
• 3-5 years of management experience in a retail environment.
• Ability to lift and move up to 30 lbs; standing and bending as needed.

Responsibilities

• Lead and develop strategies to plan and execute workload on product movement logistics and fulfillment, collaborating with partners to drive sales and profit.
• Direct the receiving and processing of all merchandise receipts, maintaining back-of-house standards.
• Elevate the customer experience by delivering on the Omni Customer Experience score and Omni demand metrics.
• Lead and coordinate At Your Service front-of-house staff to deliver excellent customer service and manage product pickup, returns and bill payments.

Skills

Leadership

Operational Excellence

Customer Experience Focus

Team Coordination

People Management

Communication

Technical Skills

Team Player

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Handheld devices

Job description

Macy's is seeking a Manager, Omnichannel Operations to lead the Omni customer service strategy within At Your Service, Signing, and Merchandise Logistics. You will guide a diverse team to ensure merchandise is ready for shipment or in-store pickup as customers request, while coaching staff to excel in product movement and fulfillment.

The role drives sales and profit by exceeding omni-channel performance indicators, and requires building strong relationships across teams to support Macy's