Customer Experience Assistant Supervisor

Bloomingdale's Inc.; Wheaton (MD); Hybrid; USD 27,000 - 43,000; Full time

Benefits offered by this job

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's Inc. in Wheaton, MD is seeking an Assistant Supervisor to prioritize the customer experience through active supervision and a strong service culture.

As part of the Store Leadership Team, you will communicate expectations, guide associates, and help create a welcoming, high‑performance environment that drives sales and engagement. This full‑time role offers growth toward Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.

Qualifications

• High School Diploma or equivalent.
• 1-2 years related experience.
• Strong interpersonal and communication skills.
• Ability to work a flexible retail schedule.

Responsibilities

• Provide Active Supervision by circulating the selling floor and guiding colleagues.
• Manage customer service issues to completion.
• Oversee customer flow on high-traffic days and reallocate resources.
• Lead store activities to ensure readiness and presentation standards.

Skills

Customer experience

Leadership

Communication

Teamwork

Education

High School Diploma

Tools

POS/MPOS systems

RF equipment

MyClient/MyStore App

Job description

Macy's Inc. in Wheaton, MD is seeking an Assistant Supervisor to prioritize the customer experience through active supervision and a strong service culture.

As part of the Store Leadership Team, you will communicate expectations, guide associates, and help create a welcoming, high‑performance environment that drives sales and engagement. This full‑time role offers growth toward Sales and Customer Experience Manager or Operations and Visual Merchandising Manager.